Continuous Improvement Analyst
1 month ago
Welcome to the intersection of energy and home services. At Direct Energy, an NRG company, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.
We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.
**Job Summary**:
The Continuous Improvement Analyst is responsible for the analysis and resolution of issues and/or improvement opportunities affecting the Retention & Care, and Inbound Sales organization. In addition, the analyst must monitor the effectiveness of business processes, conduct analysis, make recommendations, document processes, communicate those processes to the organization, and coordinate implementation for system and process improvements. The analyst must develop skills and knowledge to effectively address and resolve issues across multiple functional groups including, but not limited to, Information Technology, Back Office Operations (including invoicing, credit, collections, remittance processing, and service initiation), Consumer Operations, Marketing, Legal and Regulatory.
**Essential Duties/Responsibilities**:
- Perform and document Customer Care impact assessments for business rule and process improvement changes driven by a variety of business units and departments.
- Identify and document process improvement opportunities that result in operational efficiencies and/or increased customer service.
- Prepare and deliver business cases based on solid analysis and business intuition.
- Gain cross-functional support and approval for system and process changes from key stakeholders.
- Work within the IT Agile Development Team and Change Management process to ensure timely and complete implementation of system and process changes.
- Manage small to mid-size changes in the Customer Care organization through coordination with key business and information technology teams.
- Prepare quality business requirements or user stories, and functional design documentation for requested changes.
- Perform and document testing for system and process changes.
- Document end-user processes, step actions, and scripting in support of all implemented changes.
- Prepare and deliver accurate communications to the Customer Care organization in support of implemented changes.
- Coordinate with the Training group to deliver training to all Customer Care Representatives (CCRs), Supervisors, and Management, as applicable.
- Act as a liaison between the Customer Care organization and other business units and departments.
- Perform other duties as assigned.
**Working Conditions**:
- This position is operating in a hybrid environment requiring 1 to 2 days per week in the office and 3 to 4 days working remotely.
- Occasional travel to the NRG corporate office may be required, especially as special projects arise.
- Most of the work is performed on a personal computer in a seated position.
- Reliable internet service is required.
**Minimum Requirements**:
- ** Education: An undergraduate **degree from an accredited four-year college or university is preferred, however, a two-year diploma program plus relevant work experience may be commensurate.
**Preferred Qualifications**:
- Excellent communication skills, both written and verbal.
- Excellent grasp of project management lifecycle - waterfall and agile.
- Excellent skills with business analysis - process analysis & optimization, requirements gathering & documentation, test cast development & management.
- Strong MS Office (Word, Excel, PowerPoint, Teams) skills.
- Experience with SAP.
- Strong leadership skills.
**Additional Knowledge, Skills, and Abilities**:
- Ability to thrive in an environment that is developing and growing quickly.
- Excellent problem-solving, organizational, and time management skills.
- Able to handle multiple tasks simultaneously; ability to deal with conflicting demands and prioritize tasks as needed.
- Ability to overcome major obstacles and recognize early when issues should be escalated.
- Strong work ethic.
- Must be an effective and collaborative team player.
- High level of honesty and integrity.
- Results-oriented.
We have other current jobs related to this field that you can find below
-
Edmonton, Canada Radiant Systems Inc Full timeJob Title: Continuous Improvement Analyst Duration: 12 months Location: Hybrid - In office 2-3 days/week (Must be able to work from either our Edmonton or Calgary offices) Description: As a Continuous Improvement Analyst, you will play a crucial role in enhancing operational efficiency and dr
-
edmonton, Canada Radiant Systems Inc Full timeJob Title: Continuous Improvement Analyst Duration: 12 months Location: Hybrid - In office 2-3 days/week (Must be able to work from either our Edmonton or Calgary offices) Description: As a Continuous Improvement Analyst, you will play a crucial role in enhancing operational efficiency and dri
-
Continuous Improvement Analyst
4 days ago
Edmonton, Alberta, Canada Direct Energy Full timeWelcome to the intersection of energy and home services. At Direct Energy, an NRG company, we're all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers' lives easier—helping them power, protect, and...
-
Edmonton, Alberta, Canada Radiant Systems Inc Full timeJob Title:Continuous Improvement AnalystDuration:12 monthsLocation:Hybrid - In office 2-3 days/week (Must be able to work from either our Edmonton or Calgary offices)Description:As a professional in the Continuous Improvement field, you will be instrumental in boosting operational effectiveness and driving organizational growth.
-
Edmonton, Canada Radiant Systems Inc Full timeJob Title: Continuous Improvement Analyst Duration: 12 months Location: Hybrid - In office 2-3 days/week (Must be able to work from either our Edmonton or Calgary offices) Description: As a Continuous Improvement Analyst, you will play a crucial role in enhancing operational efficiency and driving process improvements within the Customer Care, Retention and...
-
Edmonton, Canada Radiant Systems Inc Full timeJob Title: Continuous Improvement AnalystDuration: 12 months Location: Hybrid - In office 2-3 days/week (Must be able to work from either our Edmonton or Calgary offices)Description: As a Continuous Improvement Analyst, you will play a crucial role in enhancing operational efficiency and driving process improvements within the Customer Care, Retention and...
-
Edmonton, Canada Radiant Systems Inc Full timeJob Title: Continuous Improvement Analyst Duration: 12 months Location: Hybrid - In office 2-3 days/week (Must be able to work from either our Edmonton or Calgary offices) Description: As a Continuous Improvement Analyst, you will play a crucial role in enhancing operational efficiency and driving process improvements within the Customer Care, Retention and...
-
Edmonton, Canada Radiant Systems Inc Full timeJob Title: Continuous Improvement AnalystDuration: 12 monthsLocation: Hybrid - In office 2-3 days/week (Must be able to work from either our Edmonton or Calgary offices) Description: As a Continuous Improvement Analyst, you will play a crucial role in enhancing operational efficiency and driving process improvements within the Customer Care, Retention and...
-
Edmonton, Canada Radiant Systems Inc Full timeJob Title: Continuous Improvement AnalystDuration: 12 monthsLocation: Hybrid - In office 2-3 days/week (Must be able to work from either our Edmonton or Calgary offices) Description: As a Continuous Improvement Analyst, you will play a crucial role in enhancing operational efficiency and driving process improvements within the Customer Care, Retention and...
-
Edmonton, Canada Radiant Systems Inc Full timeJob Title: Continuous Improvement Analyst Duration: 12 months Location: Hybrid - In office 2-3 days/week (Must be able to work from either our Edmonton or Calgary offices) Description: As a Continuous Improvement Analyst, you will play a crucial role in enhancing operational efficiency and driving process improvements within the Customer Care,...
-
edmonton, Canada Radiant Systems Inc Full timeJob Title: Continuous Improvement AnalystDuration: 12 monthsLocation: Hybrid - In office 2-3 days/week (Must be able to work from either our Edmonton or Calgary offices) Description: As a Continuous Improvement Analyst, you will play a crucial role in enhancing operational efficiency and driving process improvements within the Customer Care, Retention and...
-
Edmonton, AB, Canada Radiant Systems Inc Full timeJob Title: Continuous Improvement AnalystDuration: 12 monthsLocation: Hybrid - In office 2-3 days/week (Must be able to work from either our Edmonton or Calgary offices) Description: As a Continuous Improvement Analyst, you will play a crucial role in enhancing operational efficiency and driving process improvements within the Customer Care, Retention and...
-
Edmonton, AB, Canada Radiant Systems Inc Full timeJob Title: Continuous Improvement AnalystDuration: 12 monthsLocation: Hybrid - In office 2-3 days/week (Must be able to work from either our Edmonton or Calgary offices) Description: As a Continuous Improvement Analyst, you will play a crucial role in enhancing operational efficiency and driving process improvements within the Customer Care, Retention and...
-
Edmonton, AB, Canada Radiant Systems Inc Full timeJob Title: Continuous Improvement Analyst Duration: 12 months Location: Hybrid - In office 2-3 days/week (Must be able to work from either our Edmonton or Calgary offices) Description: As a Continuous Improvement Analyst, you will play a crucial role in enhancing operational efficiency and driving process improvements within the Customer Care, Retention...
-
Continuous Improvement Manager
4 weeks ago
Edmonton, Canada City of Edmonton Full time**Job Number**:49358** Reporting to the Branch Manager, Corporate Procurement and Supply Services, the Continuous Improvement Manager contributes to the City’s Strategic Vision by performing a dual faceted role. Firstly, as a managerial member of the Branch Leadership Team and operating within a collective leadership accountability, the Continuous...
-
Continuous Improvement Manager
2 weeks ago
Edmonton, Canada Procor Full timeThe position of Continuous Improvement Manager is available and based at our location in Edmonton, Alberta. The Continuous Improvement Manager (CI Manager) is responsible for partnering with Regional Leaders and Plant Management Teams to develop and execute long-term growth and continuous improvement strategies. This role supports up to five sites on various...
-
Continuous Improvement Manager
2 weeks ago
Edmonton, Canada KAG Canada Full timeThe Kenan Advantage Group Inc., (KAG), is North America’s largest tank truck transporter and logistics provider, delivering energy commodities, specialty products, merchant gases, and food products across the United States, Canada, and Mexico. Our Canadian operating companies, known as KAG Canada, include Westcan Bulk Transport, RTL Construction, Les...
-
Continuous Improvement Manager
2 weeks ago
Edmonton, Canada KAG Canada Full timeThe Kenan Advantage Group Inc., (KAG), is North America’s largest tank truck transporter and logistics provider, delivering energy commodities, specialty products, merchant gases, and food products across the United States, Canada, and Mexico. Our Canadian operating companies, known as KAG Canada, include Westcan Bulk Transport, RTL Construction, Les...
-
Continuous Improvement Manager
5 days ago
Edmonton, Alberta, Canada KAG Canada Full timeThe Kenan Advantage Group Inc., (KAG), is North America's largest tank truck transporter and logistics provider, delivering energy commodities, specialty products, merchant gases, and food products across the United States, Canada, and Mexico. Our Canadian operating companies, known as KAG Canada, include Westcan Bulk Transport, RTL Construction, Les...
-
Continuous Improvement Manager
2 weeks ago
Edmonton, Canada Bimbo Canada Full time**Continuous Improvement Manager** req39120 **Employment Type**: Regular **Location**: EDMONTON,AB **_Bimbo Canada is a market leading producer and distributor of packaged fresh bread, bakery and snacking products with brands such as Dempster’s®, Villaggio®, POM®, Bon Matin®, Ben’s®, Stonemill,® McGavins,® Oroweat®, Vachon® and Takis®. The...
