Server - Sage Catering (Auxiliary)

3 weeks ago

Vancouver, Canada University of British Columbia Full time

Staff - Union

Job Category

CUPE 116

Job Profile

CUPE 116 Hourly - Sales Attendant - Food Services

Job Title

Server - Sage Catering (Auxiliary)

Department

Full Service Restaurants & Catering I Assistant Manager I UBC Food Services I Student Housing and Community Services

Compensation Range

$21.62 - $22.83 CAD Hourly

Posting End Date

July 13, 2023

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

There are 6 positions available.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

Working for Sage Catering this position greets and serves guests, prepares food, and accepts payment and performs transactions.

The Server position provides customer service in all areas of the operation including the University Centre as well as any other venue where Sage Catering operates. The Server position acts as the first point of contact for guests and clients. The position is the responsible for maintaining a welcoming, professional and service-oriented environment for guests and clients.

Organizational Status

Reports to Banquet Captain, Supervisor, Catering Coordinator or Manager.

Work Performed

1. Greet and seat guests; takes guests food orders at tables and delivers food; responsible for following all the Standard Operating Procedures at Sage Catering.

2. Responsible for knowing the menu including ingredients and preparation method of the food, provides answers to guests questions regarding the menu, makes recommendations and suggestions to enhance the guests experience including wine pairings.

3. Responsible for all food and service related issues in their assigned station of responsibility and guest satisfaction including being responsive to special requests and/or any dietary

requirements or food allergies.

4. Acts as a member of the Sage Catering team and provides assistance to colleagues; and customer service and assistance to guests. Works in coordination with the kitchen staff and other staff ensuring the efficient operation of the Catering functions.

5. Recommends food inventory levels and calls in approved orders; assists in maintaining inventory.

6. Sets up service counter, catering stations and replenishes supplies for sale, ensuring appropriate stock levels and proper stock rotation in refrigeration, storage.

7. Busses and cleans tables, and seating areas.

8. Sets and arranges tables with linen, china, cutlery, and glassware.

9. Moves tables, chairs and other service equipment for functions.

10. Assesses and ensures quality of finished product prior to serving customer. Responsible for organizing catering orders and ensuring that orders are delivered in a timely manner to guests as per the UBC Food Services quality and standards.

11. Performs the duties of other food service workers on a relief basis as operationally required.

12. Maintains proper standards of sanitation and safety in accordance with FoodSafe, UBC policy and UBC Food Services safety guidelines.

13. Works in all areas of the Sage catering operation including The University Centre, Cecil Green, Norman MacKenzie House, Alumni Centre, The President’s Office, Ponderosa, Marine Drive, The Point, Gage & any other areas where Sage Catering operates.

14. Carries out any other related duties as required in keeping with the qualifications and requirements of positions in this classification.

Consequence of Error/Judgement

Makes minor decisions related to sequence of duties; impact of errors is mínimal.

Supervision Received

Works under general supervision and independently as required.

Supervision Given

None. May assist in training new employees or guide student workers.

Minimum Qualifications

Grade 10 and a minimum one year of related experience or an equivalent combination of education and experience.
- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

Completion of Grade 10 and Food Safe Level 1 Certificate. Serving It Right certificate Required.1 years relevant experience or the equivalent combination of education and experience. One year of experience in a full service restaurant required. One year of catering experience in a four-five star hotel preferred. Work in a fast paced environment. Effective oral communication, interpersonal skills and time management skills. Must be able to work a flexible schedule including weekday, evenings and weekends. Presents in a professional and respectful manner.

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