Systems Specialist

3 weeks ago

Vancouver, Canada Dyrand Systems Full time

Dyrand Systems believes in being more than just a technology service provider. We want to be a partner to our clients, freeing them from the worries of IT so they can concentrate on the success of their businesses. Our team comes to _work_ every day with that mission in mind, thinking about what they can do to help our clients focus on what they do best. If you’re that kind of person too, we would love to hear from you

**Why join our team?**:
Dyrand is not like other companies. We _work_ hard, but at the end of the day, it’s about the satisfaction we get in helping our customers run their businesses. Keeping them going, helping them improve what they do, and helping them plan for the future are all things we take great pride in. Some of our employees have been making this happen for almost 20 years. We think that speaks volumes about us as a company.

**What makes Dyrand different?**:
For a start, we have excellent benefits and perks. All Dyrand positions offer:

- A competitive salary
- A profit-sharing plan
- A competitive benefits package fully _paid_ by Dyrand
- RRSP matching
- 3 weeks holidays to start; 40 hours sick leave
- Your birthday off
- Flexible working conditions

For technical positions, we also cover the cost of all training materials and exams for your Microsoft certifications.

For on-site employees, our office is conveniently _located_ in central downtown Vancouver minutes away from the Waterfront Station. Our kitchen is always well stocked with light snacks and coffee, and Dyrand employees can enjoy a fully equipped gym in our building for free

**Our culture**:
A company’s culture can be tough to describe. At Dyrand, the culture can be summed up in one word: teamwork. We work together to provide what our customers need. It’s about being able to rely on your co-workers when you need help, and about stepping in to lend a hand when someone is stuck on a tough problem.

**Have your say**:
Very little is dictated from the ‘top’ down at Dyrand. While we have departments and managers, everyone at Dyrand has a voice in the _work_ they do. If you have a suggestion that can improve how things _work_, we’d love to hear it Or if things aren’t going the way you think they should, we want to hear that too. Everyone at Dyrand is considered a part of what makes our company a success.

**_ Work_** isn’t everything**:
We all need time outside of _work_ to unwind and recharge, or even just an extra day off every now and then to regroup. Family, friends, and those ‘outside interests’ that are our true passions need our time too. We recognize that _work_ is only a part of our lives, and we encourage and support everyone at Dyrand to find the balance they need.

**Our Values**:
These are the values we believe in and _work_ towards every day.

**Accountable** - Taking responsibility for your actions, stepping up when necessary, can always be counted on.

**Integrity and Trustworthiness** - Having a personal quality of fairness, being honest, strong moral principles, being reliable and dependable.

**Focus on Long Term Solutions** - Looking not just for the quick fix, but truly focused on the bigger picture.

**Exceptional **_Client_** Experience** - Always focused on ensuring an exceptional experience when providing support.

**Exceptional Team Player** - Caring more about helping the team than individual success. Always reliable, always steps in when needed.

**Exceptional Quality of **_Work_** - Always provides the best possible quality of _work_ — we sweat the small stuff.

Dyrand Systems Inc. is an established IT Managed Services Provider in Canada, with a _head_ office in Vancouver. We provide our clients with a virtual IT department with a team of specialists who monitor and manage their networks and systems.

Our extensive set of IT related services and partnerships ensure that our clients’ IT systems provide full business value. Dyrand has strong partnerships with Lenovo, Dell, HP, Microsoft, (Microsoft Azure/Office 365) and many other vendors and manufacturers.

Our business is growing rapidly, so our team is expanding We provide our employees with long-term careers; you will be involved with a wide variety of technical environments working with a spirited team of colleagues.

We have a passion for growth, teamwork, and quality customer service. You must like working with technology and love working with people. To fit into our team, you need to balance being reliable, focused, and pragmatic, with being innovative, outgoing, and fun

**Responsibilities**

Your responsibilities include:

- Acting as a 2nd or 3rd level technical support for our clients
- Assisting in ensuring reliable and efficient operations at our data centre(s), and with our tool sets
- Assisting in other duties related to IT infrastructure (systems and networks), as needed

**Requirements**:

- Will be able to ensure customer support tickets are processed/resolved according to support policies, proce

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