Night Auditor

2 months ago

Edmonton, Canada Ramada by Wyndham Edmonton South Full time

Please read thoroughly.

Is hospitality your career? Can you handle evening and overnight shifts?

The **Ramada by Wyndham Edmonton South** hotel is currently recruiting for a dynamic individual to fill our full-time **Night Auditor** position.

Reporting to the Front Office Manager, the **Night Auditor** is responsible for ensuring the highest standards of hospitality are demonstrated at all times when assisting guests within the hotel.

**Responsibilities**:

- Follows all established and future Front Office Standard Operating Procedures.
- Provides value added service to customers to meet or exceed customer expectations.
- Handles difficult guest inquiries effectively, demonstrating effective recovery of the guest and problem resolution.
- Maximizes guest service by exhibiting strong knowledge of the hotel's facilities and services.
- Effectively makes and alters reservations within the hotel systems.
- Promptly checks in or checks out guests, with attention to detail and accuracy.
- Reports, turns in, and/or logs all lost and found items according to established procedures.
- Utilizes up-selling techniques to maximize profitability.
- Provides courteous service to customers by adhering to Wyndham standards.
- Communicates clearly and courteously at all times.
- Demonstrates proficiency in the use of switchboard equipment and the property management system.
- Qualifies and transfers incoming calls promptly to the appropriate extension.
- Responds to customer questions regarding hotel, in-house facilities, and local events.
- Takes accurate and complete messages.
- Ensures customer needs are met and followed up on in a timely fashion.
- Follows established hotel security and safety policies as required.
- Reports all concerns related to maintenance, health and safety, security or suspicious circumstances (including smells/sights and sound) immediately.
- Identifies and forwards incoming faxes, customer mail, packages, and messages promptly.
- Maintains regular attendance as required by scheduling which will vary according to the needs of the hotel.
- Ensures organization and cleanliness of the front desk area.
- Follows cash handling procedures with accuracy.
- Completes night audit procedures. Prints all reports necessary for the end of day.
- Verifies every room in house, with attention to each detail for accuracy.
- Verifies and balances daily charges for all departments to guest folios, master accounts and house accounts. Makes corrections as required.
- Authorizes credit cards and conduct express checkouts.
- Balances guest ledger postings.
- Checks for duplicate reservations and ensures all wake up calls are logged.
- Provides exceptional guest service at all times.
- Ensures customer concerns are addressed in a timely and professional manner.
- Other projects/duties as assigned by your supervisor.

**Requirements**:

- 1-2 years years front desk and/or night audit experience within the hospitality industry.
- Experience with Opera PMS, POS, and switchboard an asset.
- Excellent communication skills and maintains strict confidentiality.
- Balances team and individual responsibilities and contributes to a positive team spirit.
- Must have attention to detail and look for ways to improve work and promote quality.
- Follows policies and procedures and completes tasks correctly and on time.
- Gives and welcomes feedback and maintains confidentiality.
- Must be able to work well under pressure while maintaining a positive attitude and keeping a calm demeanor.
- Treats people with respect; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- Accepts responsibility for own actions and follows through on commitments.
- Able to work well independently with little or no supervision.
- Is consistently at work and on time and ensures work responsibilities are covered when absent.
- Excellent command of the English language (reading, writing, oral).
- Must be legally entitled to work in Canada.

Pay: $16.00-$17.00 per hour

Expected hours: 30 per week

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Holidays
- Night shift

**Experience**:

- Night Auditor: 1 year (required)

Work Location: In person

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