Pia Client Service Associate

6 months ago

Whitby, Canada TD Bank Full time

**Work Location**:
Whitby, Ontario, Canada

**Hours**:
37.5

**Line of Business**:
TD Wealth

**Pay Details**:
**This role is responsible for being the the primary client contact for non-advice activities, providing dedicated support to one or more Investment Advisors (IA). The CSA supports in preparing for client meetings (including Annual Client Reviews) and managing transactions and reporting activities.**

**CUSTOMER**
- **Prepare documentation and provide updates to IA(s) in preparation for client meetings**:

- **Create reports for analysis of client accounts**:

- **Accept/create leads & ensure correct referral coding on TD Leads**:

- **Review newly posted marketing content and determine if relevant for clients; submit marketing pieces for approval and compile client information packages**:

- **Familiarity and adherence to compliance requirements as outlined in PIA’s policies and procedures, including all aspects of new and existing account documentation and marketing materials**:

- **Deliver a legendary (gold standard) client experience**:

- **Execute the tasks related to the Sales and Client Engagement model/client segmentation and support 4 Wealth pillars**:

- **Provide market quotes and track Dividends, RSPs, RIFs**

**SHAREHOLDER**
- **Prioritize and manage own workload to meet SLA requirements for service and productivity**:

- **Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate**:

- **Protect the interests of the bank - identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary**:

- **Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite**:

- **Adhere to internal policies/procedures and applicable regulatory guidelines**:

- **Conduct reporting and / or meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices**:

- **Use insights into how the customer or sales team integrates with other teams to coordinate efforts and resources to achieve shared objectives**:

- **Monitor service, productivity and assess efficiency levels within own function**:

- **Implement continuous process / performance improvements where opportunities exists**

**EMPLOYEE / TEAM**
- **Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest**:

- **Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit**:

- **Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques**:

- **Participate in personal performance management and development activities, including cross training within own team**:

- **Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities**:

- **Contribute to the success of the team by willingly assisting others in the completion and performance of work activities;**:

- **Contribute to a fair, positive and equitable environment that supports a diverse workforce**:

- **Act as a brand champion for your business area/function and the bank, both internally and/or externally**

**BREADTH & DEPTH**:

- **First level service professional requiring detailed knowledge of own direct products / services and key competitors**:

- **Interacts with customers to provide guidance on a broad range of products / services and identify referral opportunities, based on bank guidelines**:

- **Basic understanding of the business developed through education, training and / or experience**:

- **Develops foundational understanding of competitors, target industries and customer segments**:

- **Uses established methods and scripts to understand customer needs**:

- **Performs activities for customer retention and acquisition under direct guidance**:

- **Reports to the Manager of Client Service**

**EXPERIENCE AND / OR EDUCATION**
- **Undergraduate degree or community college diploma preferred**:

- **Willingness to complete the Canadian Securities Course (CSC) and Conduct and Practices Handbook (CPH) to become licensed with the Canadian Investment Regulatory Organization (CIRO) within 6 months.**:

- **Strong communication skills with ability to build relationships and work collaboratively, confidentially and independently**

**Who We Are**:
**TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.

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