Gsoc Manager

3 weeks ago

Ottawa, Canada Crisis24 Full time

At Crisis24, A GardaWorld Company, we take a proactive approach to solving business challenges and our customers are at the heart of everything we do. It’s the reason we love rolling up our sleeves and getting down to work - and it’s why we’re so successful. It takes an entire team to stand behind something big. Interested?

GSOC Manager - Ottawa Canada

Job Description, Qualifications and Experience

Summary
The GSOC Manager must be detail oriented, have strong skills in communication, writing, critical thinking, and display a “team-first” mentality. Daily responsibilities will focus on managing day-to-day GSOC operations, to include performing quality checks, running incidents, scheduling, taking part in gap analysis, work on projects and program buildout as needed, and recording and presenting operational data.

Essential Functions*
- Manage team scheduling
- Manage operations during and after hours, as needed
- Assist with policy and procedure drafting
- Perform gap analysis on behalf of the team
- Communicate concerns and needs to management
- Manage and present high-level data regarding operations
- Perform team quality checks
- Train and develop newly hired analysts

Essential Functions
- Act as the main point of contact and take a proactive role in communicating between Crisis24 and client key personnel
- Write security incident investigation reports to provide situational awareness and communicate risks to management
- Collect, evaluate, and disseminate intelligence to support action plans based on credibility and likelihood
- Assist in planning and execution of risk assessment projects
- Contribute to procedures and processes to standardize and enhance risk management
- Working with a company’s various departments to assist management in understanding and implementing procedures and policies
- Provide emergency and non-emergency security system monitoring, event dispatch, and emergency notification services
- Process and maintain a wide variety of files, logs, reports, and forms
- Prepare written reports of incidents in the proper format and with correct grammar and spelling
- Analyse information using multiple external sources to identify and prevent potential threats or risks affecting company assets
- Support of ad-hoc client issues and escalations
- This Job Description is not a comprehensive list of all required activities, duties, or responsibilities. Duties, responsibilities, and activities may change at the discretion of the Managership at any time with or without notice.

Required and Preferred Experience and Qualifications
- Have an interest or direct experience in the following: Executive Protection, Operations, Critical Incident Management or Corporate Security.
- Must be well-versed in current technologies and open-source search methodologies.
- Must be a competent user of Microsoft Suite and Google Suite
- Use multiple systems simultaneously whilst working at a fast pace
- Must be able to communicate effectively, both verbally and in writing with excellent
- Ability to maintain a professional demeanour during stressful situations.
- Must be able to quickly adapt and excel in dynamic situations.
- Demonstrated organizational and time management skills
- Successful client management experience
- A demonstrated history of effective conflict resolution skills
- Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of
- Ability to attend training events that fall outside normal work hours

Work Environment & Physical/Mental Demands

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:

- Must undergo and meet company standards for background and reference checks, and drug tests if required
- Exposure to sensitive and confidential information
- Regular computer usage
- Ability to handle multiple tasks concurrently
- Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment
- Occasional reaching with hands and arms, stooping, kneeling, crouching and/or crawling
- Must be flexible with the ability to work evenings, odd hours, and weekends with little notice
- Frequent sitting and/or standing
- Must possess a PSA (Physical Security Authority), QQI Level Static License

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

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