Nf - Customer Programs Manager

2 months ago

Winnipeg, Canada MCI Coach Full time

***

As the liaison for the company and the customer, successfully manage assigned contracts by leading cross-functional teams throughout the pre-production and build process. Must develop long-term business relationships of customer confidence and trust.

**WHAT YOU WILL DO**:

- Must understand the full requirements of each contract assigned.
- Develop a project plan, identify project timelines and track status of work vs. plan (includes staying current with program plan).
- Provide daily operational guidance to cross-functional departments relative to the completion of contracts from initial strategy to post delivery.
- Address and resolve project issues that may arise and manage critical project timelines.
- Conduct regular project meetings with internal/external stakeholders that include Pre-Production Process (PPP) Strategy, PPP and Post PPP meetings. Must record and publish minutes of each meeting that include actions, owner and due dates.
- Must ensure calibration of the contract with the customer and internal stakeholders at all times on both bus and contract deliverables.
- Complete all required project documentation, especially project status milestone update and updates for weekly Exec Ops meetings.
- Work within key controls (ICFR Internal Controls) identified under this area of responsibility in support of compliance to financial reporting.
- Engage in the meaningful development of personal Management By Objectives (MBO) criteria and execute your work to achieve these goals.
- Work within established policies and processes to ensure goals and objectives for all regulatory and legal requirements are met, including organizational, Quality, Environmental, Health, and Safety programs.
- Identify opportunities for process improvements.

**WHAT YOU NEED TO BE SUCCESSFUL**:

- Bachelor’s degree in Business Administration or Communications or related business experience.
- Mid Professional with 5+ years of work experience in a manufacturing or customer oriented environment.
- Prior Project Management experience in a manufacturing environment and/or PMP Certificate and/or equivalent work experience.
- Superior computer and organizational skills
- Goal orientated and motivated to achieve tasks within set timelines
- Ability to present information in a professional manner in both written and verbal communication
- Ability to work with minimum supervision and possess initiative to seek improvements
- Motivated self-starter with capabilities to work within a fast paced team oriented environment
- *Travel is required for this position*_

**New Flyer is an EEO/AAP/Female/Minority/Disabled/Vets Employer**

**WHY JOIN OUR TEAM**:

- NFI Group has been named a Manitoba Top Employer for 2020 and this is the tenth since the competition was established in 2007.
- Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more.
- Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.

**OUR WHY**:

- We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.

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