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Night Auditor

2 months ago

Guelph, Canada Hampton Inn & Suites By Hilton - Guelph Full time

Run all night audit programs and complete paperwork involved to reconcile daily hotel transactions in a timely and accurate manner.
- All other duties assigned to night auditor.
- To check in/check out guests in a friendly and professional manner ensuring accuracy of all information/billing and achieving standards
- To carry out all Front Desk and cashiering duties achieving accuracy and logical work sequence in accordance with the standards
- To be responsible for the security of cash and keys, following procedures
- To answer the switchboard in a friendly, courteous manner ensuring messages are recorded and promptly passed on in line with Hotel and Company Policy.
- To be proficient in the taking of hotel reservations and "sell" from the top in order to maximize average room rate.
- To be competent in the use of the computer in line with laid down procedures.
- To liaise with the Housekeeper and Maintenance regarding the availability of rooms in order to contribute to the smooth running of the hotel and the satisfaction of our guests.
- To ensure the Gift Shop is stocked and well presented with correct processing of all monies received in line with Hotel Policy.
- To carry out guest business services (i.e. send faxes, photocopying etc) as required by the guest ensuring correct charges for all business services.
- To be alert to/respond to guest needs ensuring special requests are channeled through to the appropriate department.
- To positively respond to guest queries, requests for information in line with Hotel Policy.
- To ensure full completion of all duties relating to the shift and a concise hand over in order to assist the smooth running of the hotel and guest satisfaction.
- To be aware of procedures to follow in the event of emergency in accordance with Hotel and Company Policy.
- **Must be available for weekends**

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Guelph, ON N1K 1X4: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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