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Hotel Operations Supervisor

1 month ago

Moncton, New Brunswick, Canada CB Canada Full time
Job Summary

The Room Supervisor-CNB is responsible for assisting the Executive Housekeeper in achieving the highest quality of cleanliness in the Hotel by supervising, directing, and coordinating the housekeeping operation in accordance with the Hotel's standards.

Key Responsibilities
  • Operational Coordination: Schedules employees according to forecasted occupancy and adjusts staffing as needed for sudden changes.
  • Daily Task Sheets: Prepares and distributes daily task sheets for room attendants.
  • Room Inspections: Conducts daily room inspections, deep clean inspections, and coordinates room availability with the Guest Service department.
  • Staff Supervision: Supervises the daily activities of housekeeping room attendants.
  • Cleanliness Standards: Conducts continual room inspections to determine the Hotel's overall level of cleanliness and performs follow-up as required.
  • Accident Prevention: Strives to reduce accidents within the department.
  • Key Management: Secures keys in accordance with the Hotel's key management policy.
  • Communication: Maintains open and clear communications with the Guest Service department.
  • Lost and Found: Supervises the Hotel's "Lost and Found" department.
  • Customer Service: Meets and exceeds customer expectations by ensuring the Housekeeping department provides exceptional service and teamwork.
  • Staff Development: Provides staff with the skills training to provide value-added service to Hotel guests.
Requirements
  • Previous Experience: Previous cleaning experience preferred but not necessary.
  • Leadership Skills: Previous added responsibility or entry-level supervisory experience an asset.
  • Equipment Knowledge: Working knowledge of floor machines and WHIMIS is an asset.
  • Physical Demands: Ability to lift and handle repetitive movement and physical endurance is required.
  • Interpersonal Skills: Possess excellent interpersonal and communication skills.
  • Teamwork: Ability to work and thrive in a team-oriented environment and function independently.
  • Adaptability: Ability to work in a physically demanding area and be familiar with a high-volume, fast-paced, multi-tasking environment.
  • Problem-Solving: Utilize problem-solving skills to ensure Hotel Management is informed of all unusual problems or matters of significance.
Work Environment Considerations
  • Physical Demands: Ability to work a physically demanding job.
  • Lifting: Ability to lift up to 50lbs.
  • Mobility: Ability to stand and walk for long periods of time.
  • Flexibility: Work within a 24/7 operation with ability to work flexible hours when required.
  • Background Check: Willing to submit to a criminal record check with results acceptable to our organization, standards, and position.
  • Eligibility: Must have employment eligibility in Canada.
  • Age: Must be 19 years of age or older.

Great Canadian Gaming Corporation is committed to diversity, equity, and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required.