Ft Housing Support Worker

2 weeks ago

Simcoe, Canada Indwell Full time

Come Build Hope and Homes with Us

Housing Support Worker
- Full Time
Simcoe
- Hambleton Hall
**Salary**: $45,000-$53,500
**Closing Date for Applications**: May 6th, 2024

**Position Description**: Reporting to the Program Supervisor, the Housing Support Worker, as a member of the inter-disciplinary team, is responsible to provide tenants in Indwell’s independent living apartments with supports that help people maintain health and housing.
**About Indwell**: Founded in 1974, our Christian charity continues to thrive and grow exponentially as we serve people impacted by poverty and homelessness through our vision of HOPE and HOMES for All. We are the fastest growing developer in Ontario creating affordable high quality efficient housing communities coupled with supportive programs to over 1200 tenants to meet their needs of health, wellness, and belonging. To learn more, go to: indwell.ca/our-model

**What our Tenants say**:

- "The welcoming you get when you walk through the doors, from tenants to staff. They're always checking on you."
- "Living at Indwell has been teaching me to do things and taught me how to get along with better people, be better people, trust people and let people do and say what they want."
- "An affordable rent. It’s huge, it’s huge. It means I can eat properly. And that affects my physical and mental health, so that is huge."

**Hours of Work**: 40 hours per week
- days, evenings, weekends and public holidays. Hours will be scheduled based on the support needs of individuals living in supported apartments. As the program operates 7 days a week, being on-call for 1 week every 4-6 weeks is required to support the tenants and each other on the team. The on-call rotation consists of carrying a work cell phone 24/7 for that one week, responding to urgent matters.

**What you will be doing**:
Directly Supporting Individuals
- Assist tenants through intake, admission and orientation.
- Support individuals in issues related to their housing and health.
- Help tenants connect to community agencies, resources and supports.
- Support tenants’ participation in cultural, spiritual, recreational, leisure, educational, and social activities.
- Reinforce tenants’ life skills, spirituality, and social and community skills.
- Plan and facilitate programs.
- Develop and carry out individualized service plans that help individuals meet goals.
- As a representative of a faith-based organization, recognize and promote the role of spirituality and provide support and guidance as required.
- Administer, document and monitor medications in accordance with agency policies and procedures, as required
- Support tenants after hours as required by the on-call schedule.

Housing and Facilities
- Collect rents.
- Respond to tenant complaints/concerns.
- Work collaboratively with the Facilities maintenance coordinators, reporting maintenance needs to ensure upkeep of buildings and grounds.
- Complete regular environmental checks, including requirements of the building’s Integrated Pest Management plan.

Health, Welfare and Safety Practices
- Use appropriate procedures when responding to emergency situations.
- Ensure own health and safety and that of tenants, co-workers and others by adhering to health and safety standards.
- Complete required safety checks and inspections as assigned.
- Attend and participate in all required training to maintain and develop new skills.

Documentation
- Complete required reports in a timely manner in accordance with policy and procedures.
- Perform administrative tasks as assigned, such as rent collections and financial records.
- Ensure information about tenant interactions are entered into the data system as required.
- Carry out a large administration component that will include health and safety representation, volunteer coordination as well as data collection.

Participation and Commitment to the Team
- Attend and actively participate in team meetings and other agency meetings as required.
- Maintain positive written and verbal communication.
- Demonstrate positive relationships within the Indwell team.
- Promote and demonstrate the vision, mission and values of Indwell within the workplace and the community.
- Assist in the orientation and support of staff, students and volunteers.

**What you will bring**:

- Ability to maintain excellent interpersonal relationships.
- Strong communication, listening, interview and assessment skills, as well as critical thinking and problem-solving abilities
- Demonstrated ongoing learning and experience around supporting diverse individuals and communities (ie. cultural safety, anti-racist and anti-oppressive practice, etc.)
- Ability to work collaboratively within teams and with community social service agencies and partners
- Written, verbal, time management and organizational skills
- A client centered approach, using trauma-informed strategies to support residents
- A warm, sensitive and caring approach with a genuine inter

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