Warehouse & Customer Services Specialist

2 weeks ago

Burlington, Canada Default Full time

**Description**:
**TEAM-1 ACADEMY IS HIRING A CLIENT SERVICES SPECIALIST**

Founded in 2005, the Team-1 Academy & Columbia Safety & Supply family of companies keeps America's workers both safe and productive. Together our six brands are North America's premier providers of fall protection, safety equipment, training, and gear for those working at height.

We are making things happen for the clients in high-reaching industries and we are adding a Client Services Specialist to our team to help coordinate accounting duties associated with our Canadian operation. We work with clients globally and create the stability needed to exceed our customer's expectations, provide unmatched customer service, prompt delivery, and strive for continued innovation.

This role is not your typical warehouse position including helping clients as they come in. It’s a chance to be part of an exciting new branch within our established company and contribute directly to its growth and development. This role will also support the team by working in our warehouse.

You’ll be at the forefront of our branch expansion, providing outstanding service to our customers while also playing a pivotal role in our warehouse operations. This dynamic position offers a unique blend of customer interaction, warehouse management, and, most importantly, professional growth opportunities.

**Key Responsibilities**:

- Address customer inquiries, concerns, and requests promptly and professionally.
- Maintain accurate and detailed customer records in the company's CRM system.
- Receive, ship, inspect, and accurately record incoming shipments of products and supplies.
- Organize and maintain inventory in the warehouse, ensuring proper storage and labeling.
- Operate pallet jacks and other warehouse equipment safely and efficiently.

**Skills, Knowledge and Expertise**:

- Proven experience in customer service with experience in a warehouse or logistics environment.
- Strong communication & problem solving skills, both verbal and written, with an ability to convey information clearly and professionally.
- Proficiency in using computer systems
- Ability to prioritize tasks effectively leveraging strong attention to detail, managing time efficiently, and meeting deadlines.
- Physical ability to lift and move heavy items, stand, bend, and operate warehouse equipment.

**Why it's great to build your career with us**:
Our family of companies is a global team leveraging diverse talents and backgrounds to create an inclusive and successful work community. We are making things happen every day and if you want to build a career where you provide critical work as part of a growth-minded and motivated team, then our group is the right team for you

We are a tight-knit group, and we understand the needs of our teammates. This personal connection allows us to strategically design competitive benefits packages that enhance the employee experience and support overall well-being.

Applications are being taken exclusively online for this role, we look forward to learning about the ways that your talents will support the growth and vision of our organization

This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
- The Columbia Safety family of companies provides to individuals of all races, national origin, gender, sexual orientation, marital, and veteran status, equal employment opportunities within our dynamic growth plans._
- #ZR_

**About Default**:
The Columbia Safety & Supply family of companies is a group of global industrial distributors focusing on safety equipment, tools, and gear for at-height industries and commercial users. Our success is fueled by a tenacious team of 200, headquartered in the United States, with locations strategically placed in Missouri, Georgia, Texas, California, Colorado, New York & Ontario.

We are a high-reaching group of industry professionals focusing our energies on staying ahead for the competitive markets we serve. We train our employees to be Gear ExpertsⓇ that provide solutions to industry experts, and we partner with some of the most recognized brands on the planet.

We are an INC Magazine Best Place to Work and an INC 500 company. We are seeking high performers with a drive for producing top-notch work with excellent attention to detail.

Our team has built an energetic and motivating work environment - we take pride in creating a workspace where you can succeed and have a good time while doing it. Our teammates enjoy perks like
- Growing group of companies with a stable work environment
- Health Insurance Benefit Options
- Volunteer Paid Time Off, Vacation & Sick time
- Philanthropic opportunities in our communities
- Employer-sponsored team events and food
- A collaborative, high-performing team culture
- Consistent

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