Jr. Broker Support Analyst

2 months ago


Remote, Canada The Portage Mutual Insurance Company Full time

This is a temporary position to cover a maternity leave.

**Junior Broker Support Analyst**

This position reports directly to the Broker Support Lead and will work closely with other members of the Technology and Application Management Services (AMS) departments. To be successful in this role requires the ability to balance creative and technical problem solving, business acumen, and collaboration to ensure our staff and brokers receive exceptional customer service and can access the services, systems, and resources needed to achieve their goals.

**General Duties and Responsibilities**:

- Provide Tier 1 support for end-user/broker service and system inquiries and issues.
- Take detailed notes, determine steps to resolution, and manage the flow of incoming requests.
- Maintain and monitor incident/service requests in our ITSM tool (JIRA) while responding to issues in a courteous, timely, and appropriate manner.
- Troubleshoot issues and help determine business priority and severity, and escalate advanced incidents/service requests to Tier 2 or Tier 3 support when required.
- Resolve problems and continuously follow up keeping staff and brokers informed on the status of their requests or issues while also working to determine how we can improve our services and processes.
- Maintain detailed records of incidents and service requests to assist with diagnosing and repairing complex issues, collecting data regarding recurring incidents and problems, and providing recommendations to prevent future incidents.
- Assist with creating, editing, and maintaining IT documentations. This includes common issues or service request FAQs, departmental best practices and processes documentation, as well as broker notices or self-help documents.
- Assist with performing data analysis to determine the common incidents and problems that are occurring and make recommendations for system enhancements or business processes changes that will help us support our staff and brokers more effectively and efficiently.

**Qualifications, Skills, and Abilities**:

- College diploma or University Degree in the field of Computers, Technology, or Business.
- 1-2 years experience in a Jr. business analyst or end-user support role.
- Excellent verbal and written communication.
- Demonstrated commitment to service excellence.
- Strong interpersonal, analytical, problem solving, and organizational skills.
- Passion for technology and business.
- Ability to work independently and as part of a team.
- Ability to multitask.
- High-bandwidth collaborator both in person and working remotely.
- Familiarity with MS Office suite (Word, Excel, PowerPoint), as well as Office 365.
- Experience or knowledge of P&C insurance a plus.
- Willingness to work toward ITIL certification.

Maternity Leave Temp Position: this is a junior position that is an excellent opportunity to learn our business and the technology that enables it from the ground up. Technical and business skills can be acquired on the job; however, attitude and effort are critical to success in this role.

**Job Type**: Fixed term contract
Contract length: 12 months

**Salary**: $45,000.00-$50,000.00 per year

Schedule:

- 8 hour shift

Work Location: Remote


  • Real Estate Broker

    1 month ago


    Remote, Canada Real Broker, LLC Full time

    Join Real, a trailblazer in the Residential Real Estate industry, as we lead the disruption with our cutting-edge technology platform. With operations spanning across 44 U.S. states, Canada, and the District of Columbia, we are on a mission to revolutionize the home-buying and selling process, making agents' lives better while creating lucrative financial...

  • Service Broker

    2 months ago


    Remote, Canada My Insurance Broker Corp Full time

    **Job purpose** Main function of this role is to assist, manage, and support all new business and existing client concerns in a call centre environment. This is a Full Time Position located in Hamilton with regular business hours, Monday to Friday. **Duties and responsibilities** - Strengthen relationships with existing clients by providing the highest...


  • Remote, Canada aha insurance Full time

    **Customer Service Support Broker** aha insurance is an omni-channel insurance brokerage that believes in changing the way Canadians experience insurance to fit the client’s needs. We believe in using technology to streamline the purchase process just as much as we believe in personable customer service over the phone. We’ve grown since launching in...

  • Broker Manager

    1 week ago


    Remote, Canada HouseSigma Inc. Full time

    _**Are you passionate about real estate and thrive on**_ - **coaching, training to obtain positive outcomes?**_ - **We want you to join the HouseSigma team and be our**_ - **Broker Manager & Broker of Record!**_ **Key Responsibilities & Duties** - As the Broker Manager and Broker of Record, you will ensure the brokerage complies with the R.E.B.B.A., 2002,...

  • Life Insurance Broker

    3 weeks ago


    Remote, Canada Matthew Allman - Broker Full time

    **Company description** We are a rapidly expanding company with the goal of educating and empowering North Americans regarding their finances. **Job description** As a Financial Associate you will: - Assist clients with questions - Provide them with our budgeting tools (you will be trained on this) - Assist customers with products and services that we...

  • Life Insurance Broker

    3 weeks ago


    Remote, Canada Matthew Allman - Broker Full time

    **Company description** We are a rapidly expanding company with the goal of educating and empowering North Americans regarding their finances. **Job description** As a Financial Associate you will: - Assist clients with questions - Provide them with our budgeting tools (you will be trained on this) - Assist customers with products and services that we...


  • Remote, Canada Matthew Allman - Broker Full time

    **Company description** We are a rapidly expanding company with the goal of educating and empowering North Americans regarding their finances. **Job description** As a Financial Associate you will: - Assist clients with questions - Provide them with our budgeting tools (you will be trained on this) - Assist customers with products and services that we...

  • Mortgage Broker

    1 month ago


    Remote, Canada PGR Full time

    **About us** We are innovative, supportive, rewarding, and our goal is to make our clients dreams a reality. Our work environment includes: - Modern office setting - Growth opportunities - Work-from-home days - On-the-job training - Regular social events - Flexible working hours Join Our Growing Team as a Mortgage Broker! We are excited to offer an...

  • Mortgage Broker

    4 days ago


    Remote, Canada Guaranti Group Full time

    **GUARANTI GROUP** Guaranti Mortgages Corporation provides one-stop mortgage solutions to our clients. It is the most essential division of Guaranti Group that offers wealth management, financial planning, and insurance services as well. With our nation-wide leading mortgage professionals and top financial advisors, we have been enjoying a great reputation...


  • Remote, Canada Insureline Brokers (Verifive) Full time

    **Insureline Brokers Ltd. **operating as **InsureLine Brokers (Verifive)** is a leader in Auto, Home, Business and Travel insurance. We are currently looking for **Commission General Insurance Brokers** **throughout Alberta**. You can work from the comfort of your home or in our office in Calgary. Be your own boss while being a leader in providing one of...

  • Customs Analyst

    1 month ago


    Remote, Canada THOMPSON AHERN Full time

    _About the Company:_ - Thompson Ahern International is one of Canada’s oldest, established Customs Broker. We offer a wide range of services to our clients and thrive on customer service. By joining our team, we offer competitive salaries and benefits including medical, dental and vision._ - Position Description:_ - The customs analyst is responsible for...


  • Remote, Canada Soluco Financial Group Inc. Full time

    **Quality of Life & High Earning Potential ! (100% Commission)** ** Commissions rivaling major leagues ; Our brokers can earn more than 100 000$, some reach incomes exceeding 250,000$ ** **No license required! Progressive training allows you to earn commissions from the start** Why work at SOLUCO? Have you worked in sales but struggled with challenging...


  • Remote, Canada Soluco Financial Group Inc. Full time

    **Quality of Life & High Earning Potential ! (100% Commission)** ** Commissions rivaling major leagues ; Our brokers can earn more than 100 000$, some reach incomes exceeding 250,000$ ** **No license required! Progressive training allows you to earn commissions from the start** Why work at SOLUCO? Have you worked in sales but struggled with challenging...


  • Remote, Canada Brokers Without Borders Full time

    Are you ready for the next step? We’re actively looking for a Territory Managing Broker in Canada to oversee your local area as we continue to grow throughout the country. Someone who understands the local market and real estate law, has a go-getter attitude, and can mentor a team made up of new and experienced agents. We are looking for someone who...


  • Remote, Canada Soluco Financial Group Inc. Full time

    **Quality of Life & High Earning Potential ! (100% Commission)** ** Commissions rivaling major leagues ; Our brokers can earn more than 100 000$, some reach incomes exceeding 250,000$ ** **No license required! Progressive training allows you to earn commissions from the start** Why work at SOLUCO? Have you worked in sales but struggled with challenging...


  • Remote, Canada Soluco Financial Group Inc. Full time

    **Quality of Life & High Earning Potential ! (100% Commission)** ** Commissions rivaling major leagues ; Our brokers can earn more than 100 000$, some reach incomes exceeding 250,000$ ** **No license required! Progressive training allows you to earn commissions from the start** Why work at SOLUCO? Have you worked in sales but struggled with challenging...


  • Remote, Canada Excalibur Insurance Group Full time

    If you personally believe average is not an option, _you’re already speaking our language._ This position requires a committed full-time individual who currently holds a **Registered Insurance Brokers of Ontario (RIBO) License.** Our highly competitive salary, bonus structure and benefits package is above average in our market. We offer an engaging work...


  • Remote, Canada Soluco Financial Group Inc. Full time

    **Quality of Life & High Earning Potential ! (100% Commission)** ** Commissions rivaling major leagues ; Our brokers can earn more than 100 000$, some reach incomes exceeding 250,000$ ** **No license required! Progressive training allows you to earn commissions from the start** Why work at SOLUCO? Have you worked in sales but struggled with challenging...

  • Support Analyst

    2 weeks ago


    Remote, Canada Payfare Inc Full time

    **Company** Payfare is a global financial technology company powering digital banking and instant payout solutions for today’s workforce. Payfare partners with major platforms (Lyft, DoorDash, Uber and more) in the on-demand gig economy to drive financial inclusion and empowerment for next-generation workers. **Job Overview** **Reports To** Senior QA...


  • Remote, Canada Billyard Insurance Group - Orangeville Full time

    Billyard Insurance Group is attracting top insurance professionals and providing them with innovative technology, tools, and the support required to compete in the fast-changing insurance landscape. We are a rapidly growing insurance brokerage with over 60 locations across Canada. We’re also proud to have been recognized on Insurance Business Canada’s...