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Branch Supervisor

7 months ago

Brantford, Canada Marks Supply Inc Full time

**Reports to**:Regional Manager

**Location**:Brantford, Ontario

**Who we are**:
At Marks Supply, we take pride in our long-standing history of providing top-quality plumbing, P.V.F., hydronics and HVAC products to our customers since 1962. With eight wholesale branches and three luxury showrooms throughout southwest Ontario, we are committed to maintaining a knowledgeable team of employees while embracing innovative technology.

Investing in our people is core to our culture. At Marks Supply, we actively encourage life-long learning through our generous education policy and find that doing so attracts those who value our commitment to them, and whose core principles cause them to respond in kind.

We offer workshops directly related to our industry, like our Product Pro Program, where employees earn compensation for completing training modules related to product knowledge. This enables our team to share the very best knowledge to guide customer decisions. We hope you will join our journey be a critical part in the next phase of our growth.

**Who we need**:
We need a multi-tasker in the truest sense, who thrives on juggling projects, demands, and timelines - and doesn’t get overwhelmed doing so. As a Branch Supervisor, you will be responsible for managing branch operations to ensure organizational success. In addition, you will effectively lead and support team members, drive performance, and contribute to the overall success of the branch. manage and motivate team members, set clear expectations, and provide guidance and direction based on company objectives.

**What you will do**:

- Lead and supervise branch staff, with the exception of Outside Sales personnel, while maintaining strong and positive internal relationships.
- Handle customer concerns quickly and professionally in collaboration with Marks customer service level commitments. Keep customers and staff up to date on new products.
- Implement and ensure acceptance of company processes at the direction of the Regional Manager. Develop an understanding of branch profitability and its relationship to company profitability.
- Ensure efficient and safe functioning of all warehouse processes, including open order reports, transfers (invoice adjustments/reorders), credit/re-bill, customer credits/returns, pricing issues and month end processes.
- Participate in the hiring process for new employees. Conduct performance reviews and day to day performance management.

**What you will bring**:

- **_ The leadership skills_**.** You have strong leadership skills and have the ability to motivate team members, set clear expectations, and provide clear guidance and direction based on company objectives.
- **_ Organizational skills. _**You are highly organized. You can manage multiple tasks, prioritize responsibilities, and allocate resources efficiently. Your ability to create and follow structured plans helps maintain smooth operation within the branch.
- **_ Effective communication. _**You possess excellent communication skills. You are adept at conveying information clearly and concisely to your team, colleagues, and managers. You actively listen to concerns, provide feedback, and ensure that everyone is on the same page.
- **_ Ethical conduct._** You demonstrate high ethical standards and integrity in all actions and decisions made. You can lead by example and ensure that ethical behaviours in encouraged and upheld within the team.

**What we have to offer**:
We foster a supportive work environment where we are committed to the growth and development of our employees. You will have the opportunity to collaborate with a skilled team, some of whom have been integral members of our organization for many years. We empower our employees to make decisions, to learn from their mistakes, and to reach further in their career with us. Additionally, we provide:

- A comprehensive health benefits package, paid for by the company.
- Life insurance, short-term and long-term disability.
- Paid vacation and holidays
- Employee Assistance Program
- Education reimbursement
- Employee discounts
- And much more**_ If you require a disability-related accommodation to participate in the recruitment process_**_, please contact us directly. Marks Supply will consult with all applicants with disabilities who request accommodation during the recruitment process to ensure that the accommodation provided considers the applicant’s individual accessibility needs._