Store Manager Ft

7 months ago

Grande Prairie, Canada Goodwill Industries of Alberta Full time

**Job Type**: Full-time, Salaried (37.5 hours per week)

**Schedule**: Weekdays, Weekends, Evenings

**Salary**:$61,688.26 - $74,773.65/year

**Great Work. Great People. Great Place. GREAT Purpose.**

Are you looking for a career that makes a real difference in the lives of Albertans? Do you want to be part of a growing organization with opportunities for development? Do you want to look forward to coming to work every day? Do you want to work with others to make a difference with dignity and joy? Then Goodwill Industries of Alberta is the place for you

**About Goodwill**:
Goodwill is dedicated to providing people with disabilities the opportunity to find meaningful employment. This is made possible as a direct result of the generosity of Albertans in our community who choose to donate to Goodwill, where these items are resold through our successful retail stores. Our dedicated, ambitious and hard-working team members are the key to our success. Through living our value of **We Care and it Shows**, we work together as **One Amazing Team** to **Get Better and Better Everyday** while we **Make a Positive Impact** in our community.

**What you’ll be doing**:
In collaboration with the Director of Operations, your key responsibilities will include:

- Maximizing sales performance through proper rotation, display, signage and inventory of processed merchandise.
- Effectively and efficiently manage the store budget including maintaining position control, achieving processing goals, generating revenue and controlling expenses.
- Meeting or exceeding sales goals on a consistent basis.
- Hiring, training, and directing the activities of team members to provide an efficient and effective work force.
- Creating a positive, inclusive, equitable and safe work environment for all team members.
- Ensuring that performance evaluations are conducted in a timely manner.
- Modeling expected behavior and attitudes necessary for all retail positions.
- Coaching team members to ensure continuous performance improvement of both the individual in their role and of the overall team.
- Training other Goodwill team members how to perform all aspects of a particular job including paperwork and documentation required
- Overseeing the proper handling and processing of incoming and outgoing donations: on-site donations, (Outlet) merchandise, processed goods, salvage goods if applicable, and waste.
- Ensuring high quality customer service is presented and provided by employees in a timely and courteous manner.
- Managing all customer concerns, complaints and compliments and developing action plans for betterment.
- Overseeing and regularly auditing till opening and closing procedures. Responsible for all store cash floats and petty cash.
- Ensuring that store and surrounding premises are kept clean and free of safety hazards, and that safety procedures are understood and followed by all store employees.
- Ensuring that loss prevention matters are reported and investigated accurately and in a timely manner
- Working in a multi-functional environment where flexibility may be required to work in other areas or locations to perform functions outside of regular duties.

**What you bring to the table**:

- Must be eligible to work in Canada.
- Post secondary diploma or degree in retail management or business is preferred.
- Minimum 5 (five) years of management experience, preferably in a retail environment, including staff selection, training and performance management.
- Intermediate to advanced computer skills including Microsoft Word, Excel and Outlook required.
- Ability to work a flexible schedule (including evening and weekends).
- Ability to influence, empower and motivate staff, and hold team members accountable for the completion of responsibilities as well as attainment of performance goals.
- Ability to work in a culturally diverse working environment.
- Strong verbal and written communication skills.
- Solid analytical, critical thinking and problem-solving abilities.
- Sound decision-making skills with good business sense and demonstrated initiative.
- A friendly, courteous demeanor and a professional appearance.
- You deliver amazing customer service by going above and beyond for all Goodwill customers.
- You demonstrate teamwork and engage fellow Team Members in contributing to Goodwill’s mission & core purpose.
- You have an open and honest attitude while making moral decisions.
- You recognize the great efforts of fellow Team Members through genuine recognition activities.
- You contribute to a welcoming & accepting work environment by showing respect at all times.
- You hold yourself and fellow Team Members accountable in their roles and for their contributions to Goodwill’s mission & core purpose.
- You continuously look to improve yourself and the organization in any aspect including but not limited to processes, communications, tasks and customer experience.
- You prioritize safety in all tasks, ensuring safety of se

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