Wfh Fraud Analyst

5 months ago

Ottawa, Canada NCRi Inc. Full time

Who Are We?

NCRi is a national Bpo. It is our mission to demonstrate to each valued client that we can liquidate placements, achieve excellent results, and provide timely status reports consistent with the client’s expectations. NCRi was established with one purpose: to change the model by which collection agencies operate.

We are a global organization with multiple locations in Canada and abroad. We are excited to provide internal and external growth opportunities as we continue to expand. NCRi is proud to offer our Agents initial paid training, monthly coaching, performance management support and ongoing learning and development opportunities. We value providing numerous employee engagement and philanthropic initiatives throughout the year also. We’d love to have you join our team

Job description:
Fraud Analyst

FULL TIME WORKING FROM HOME POSITION

Home Office Equipment Requirements:
High speed internet with hardwire connection from computer to modem.

Equipment will be provided by the company

What You’ll Be Doing:

- Provide professional, responsive customer service to merchants and customers.
- Maintaining established standards and targets and adhering to all applicable policies, procedures and guidelines.
- Participate in calibration sessions that provide insight into trends, emerging risks and opportunities to mitigate fraud.
- Deliver measurable and sustainable results by contributing to continuous improvement initiatives.
- Stay vigilant for fraud during these duties and deploy tailored solutions to detect fraud and prevent fraud losses

What you should have:

- 2-3 years’ experience in a back-office contact environment managing credit card or financial services.
- Experience in fraud monitoring, fraud detection, or fraud investigations required.
- Demonstrate knowledge of credit card processes and a solid understanding of credit card fraud.
- Demonstrated active listening, questioning and negotiations skills.
- Proven ability to interpret and communicate moderate to complex data.
- Ability to work effectively in a team as well as with mínimal supervision.
- Flexibility to work in a fast-paced, changing environment with tight deadlines.
- Demonstrated good judgement and fraud acumen
- Prior customer service experience and the ability to understand and react to customer needs.
- Excellent negotiation skills, and experience dealing with difficult customers in an efficient and effective manner.
- Maintaining detailed understanding of product, services and process.
- This is shift based environment and will require full flexibility
- Fraud Investigation related certification is an asset.

What we offer:

- We offer paid training, competitive insurance coverage, incentives, and 2 weeks vacation time off after 90 days Plus surprise perks you'll love
- As our Call Center expands, we will need to grow our leadership team We’ll show you a clear career path and provide the tools you need to earn more responsibilities and promotions. Nothing more satisfying than seeing your growth within a caring organization.
- We are committed to providing the best work environment you’ve ever experienced.
- Extensive and ongoing training and leadership through our internal training program
- Outstanding referral bonus program
- Employee assistance program
- Wellness program
- Training and Educational Reimbursement
- Volunteer program
- Opportunity to take part in recreational and community involvement programs
- Fun perks: Holiday events, food days, giveaways, prizes, themed events and more

Start your amazing career with NCRI today

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