Management Consultant

2 months ago

Toronto, Canada City of Toronto Full time

**Job ID**: 49801

**Job Category**:Human Resources

**Division & Section**:Technology Services, Project and Strategy Delivery

**Work Location**:55 John Street; Toronto, Ontario; M5V 3C6

**Job Type & Duration**:Full-time, Permanent Vacancy

**Salary**:$112,280.00 - $149,247.00
**Shift Information**: Monday to Friday, 35 hours per week

**Affiliation**: Non-Union
**Number of Positions Open**:1

**Posting Period**: 18-NOV-2024 to 02-DEC-2024

To manage, organize, and deliver consulting services to senior management in the area of change management pertaining to technology implementations. You will be responsible for change management and related processes necessary to ensure adoption and successful project outcomes for Technology Services Division projects. You will coordinate and deliver the required change management of services related to systems development, deployment, technical solutions, and services of appropriate technology in collaboration with service leads.

**Major Responsibilities**:

- Shapes and defines Technology Services projects change management policies, procedures, methodologies and activities in consultation with client and key stakeholders.
- Provides analysis, formulation, coordination and advice on change management strategies and practices to project leadership and stakeholders at both a strategic and operational level.
- Provides client-driven, value-added management consulting services in the area of Technology Services project change management to a portfolio of diverse consulting projects reflecting practice areas.
- Supports project leadership and stakeholders in assessing and devising change management solutions from a pragmatic and objective perspective.
- Implements detailed change management plans and recommends policies/procedures to enable client organizations overcome challenges resulting from Technology Services projects.
- Works in support of project steering committees and leads interdepartmental teams and working groups to assess organizational readiness, risks (internal and external) and potential impacts associated with change initiatives, identifies key change management risks, resistance and performance gaps, and develops mitigation strategies to minimize negative effects.
- Promotes organization learning, coordinate stakeholder communications, and takes steps to orchestrate change through corporate wide and interdepartmental initiatives pertaining to Technology Services projects.
- Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
- Assumes a temporary, short-term managerial/supervisory role in an organization unit during the transition phase of an organizational change project.
- Brings analysis and conclusions forward to the client/stakeholders, chair meetings and promotes systematic discussion.
- Directs the study process and applies methodologies, collects data, conducts analyses, draws conclusions and develops alternative solutions.
- Contributes to the development and implementation of strategic organization design and effective management/governance systems and processes at the corporate level.
- Assists in the assessment and analysis of corporate organization effectiveness issues and conducts studies and prepares confidential reports with respect to program and service delivery changes; management policies, systems, processes and practices; management restructuring; and organization change.
- Researches, reviews and reports on existing and new management tools and methodologies and advises senior managers on emerging management techniques and other applied social science concepts and their applicability to the City.
- Fosters and maintains cooperative working relationships within and external to the organization; establishes and maintains contact with professionals in related fields to ensure skills, knowledge and practice are current.
- .

**Key Qualifications**:

- Post-secondary education in Business, Computer Engineering, Technology or a combination of education and/or experience.
- Extensive experience in management consulting, strategic planning or business analysis in the information and communication technology sector, digital industry, public sector, or nonprofit organizations.
- Experience in policy/program development, management, and evaluation.
- Experience delivering change management functions in technology projects in a public sector environment would be an asset.
- Certification through Prosci®, CCMP, or equivalent Change Management industry certification would be an asset.
- Excellent communication, interpersonal, cooperative, negotiation and team-building skills, as well as planning, organizational and time management skills with ability to effectively balance a variety of stakeholder interests.
- Ability to present material at a strategic level while also understanding the details and dependencies to present an issue from a holistic pers

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