Collections Coordinator

3 weeks ago

Toronto, Canada DAC Group Full time

**Leading digital performance marketing agency seeks a Collections Coordinator**

Do you have the **enthusiasm **to rise to each challenge, the **execution** to drive outrageous performance, the **curiosity **to continually expand your knowledge, and the **courage **to propose original solutions to perplexing problems? Then you may have just found the perfect opportunity at a performance marketing agency like no other.

As a Collections Coordinator, you will play a critical role in managing the company's accounts receivable, ensuring timely and accurate collection of payments from clients. You will be responsible for maintaining an organized and efficient collections process, building and maintaining relationships with clients, and working closely with internal teams to resolve any billing or payment issues.

Sound like your kind of thing? Let's get to the details

**What you get**
- The opportunity to shape the future—yours and ours—at one of the world's most significant performance marketing agencies with offices across the US, Canada, and Europe.
- A diverse, equitable, and inclusive (DEI) environment where you can bring your whole self to work.
- A host of perks and benefits, including flexible hours, hybrid working models, employee assistance, and 20 days off to recharge.

**What we get**:

- High School Diploma or equivalent
- Minimum of 2-3 years of experience in collections, accounts receivable, or related role.
- Strong understanding of billing and collections processes, including knowledge of collection laws and regulations.
- Excellent communication skills, both written and verbal, with the ability to effectively communicate with clients and internal teams.
- Strong organizational skills with the ability to manage multiple tasks and deadlines simultaneously.
- Detail-oriented and analytical mindset, with the ability to analyze data and make data-driven decisions.
- Proficient in using accounting and financial software, as well as Microsoft Office Suite (Excel, Word, Outlook).
- Ability to work independently and collaboratively in a fast-paced environment.
- Professionalism, integrity, and a customer-centric approach to collections.

**Responsibilities**
- Manage the end-to-end collections process, including invoicing, payment tracking, and collection efforts to ensure timely and accurate collection of payments from clients.
- Review and analyze client accounts to identify delinquencies and proactively communicate with clients to resolve payment issues.
- Build and maintain strong relationships with clients, acting as the primary point of contact for billing and payment inquiries.
- Collaborate with internal teams, including sales, account management, and finance, to resolve any billing or payment discrepancies, and provide regular updates on collection status.
- Monitor and maintain accurate records of all collection’s activities, including communications with clients, payment agreements, and payment plans.
- Prepare and present reports on collections performance and metrics to management, highlighting trends, challenges, and opportunities for improvement.
- Stay updated on industry trends, regulations, and best practices related to collections, and implement necessary changes to the collections process to ensure compliance.

**What's next?**

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