Support Assistant C

2 months ago

Toronto, Canada City of Toronto Full time

**Job ID**: 50116

**Job Category**:Administrative

**Division & Section**:Toronto Court Services, TO Court and Tribunal Operations

**Work Location**: 60 Queen St. West

**Job Type & Duration**: Full-time, Permanent Vacancy

**Hourly Rate and Wage Grade**: $29.95 - $32.83, Wage Grade 6

**Shift Information**: Monday to Friday (35 hours per week)

**Affiliation**: L79 Full-time

**Number of Positions Open**: 1

**Posting Period**: 04-Nov-2024 to 19-Nov-2024

**Note**:Vacancy known at the time of posting

Reporting to the Supervisor of Court Support, the Support Assistant C will provide administrative support to the Judiciary in court during proceedings. This includes preparing court dockets and documents, escorting the Justice into the courtroom, calling court to order, arraigning defendants, recording pleas, swearing in various stakeholders, and receiving, recording, and maintaining exhibits tendered as evidence. They will also maintain records and files and support various other administrative tasks outside of the courtroom setting.

**Major Responsibilities**:
To provide bilingual (English and French) administrative and clerical services
- Selects and presents data. Determines and corrects errors.- Drafts correspondence (relating to legislative authorities and court/tribunal processes).- Inputs, updates and maintains data (e.g. processing certificates of offence and Information filed with court, Prepping court dockets, updating dispositions including FTR, scheduling trials etc.).-
- Prepares presentation materials, forms etc.- Utilizes layout, formatting and keyboarding skills using computer.- Maintains filing and retrieval systems for records/documents (e.g. trials, pending matters to be scheduled, schedules, tables, completed cases, docket payments, fines at collections, exhibits, recording tapes / digital recording files, reports, inventory data and manuals, receivables and completed matters) etc.-
- Issues/completes receipts/documentation.- Responds to inquiries requiring broad knowledge of the operational area/function (e.g. call centre, public counter, in-take counter and information desk).- Coordinates meeting rooms, bookings and special requirements for meetings.- Attends meetings, takes and transcribes minutes.- Monitors, orders, and maintains supplies/resource materials for unit or other locations

**Key Qualifications**:

- Experience providing Bilingual (English and French) front line services in a customer service environment, dealing effectively with all levels of staff and the general public and service providers in person, by telephone, and in writing.
- Experience with MS Office (i.e. Word, Excel, Access, Outlook and PowerPoint), data entry, formatting procedures for text, table, spreadsheet and mail merging.
- Considerable experience working with various filing systems and the management of large volumes of information both hard copy and electronic.

**You must also have**:

- Ability to utilize layout of formatting procedures for text, charts, graphs and statistical data.
- Mathematical ability to compile statistical summaries and to balance accounting documents, e.g. Failed to Respond (FTR) dockets, Walk In Guilty (WIG) dockets, First Attendance dockets balance day end cash transactions etc.
- Excellent organizational skills with ability to multitask in a high pressure, high volume environment with mínimal supervision.
- Ability to operate audio/visual systems and perform minor maintenance and repairs.- Knowledge of legal and technical terms and court procedures and requirements, e.g. knowledge of the Statutory Powers Procedure Act, City of Toronto By-Laws, Provincial Offences Act, Courts of Justice Act, Administration of Justice Act and related regulations- Ability to type/keyboard at a fair rate of speed, and accuracy.- Excellent interpersonal, and communication skills with the ability to meet and interact with, judiciary, Legal Profession, Staff, Enforcement Agencies, Public and representative from external agencies and organizations in an efficient, discreet and professional manner.- Ability to lift boxes up to 20 kg.- Ability to work flexible and varied hours on a rotational basis.- Ability to work in a primarily digital environment.- Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.

**NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES**:
**Equity, Diversity and Inclusion**

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

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