Customer Service Advisor
2 weeks ago
Embrun Ford is looking to add a Service Advisor to our Service Department team We are looking for someone who is a people person, someone who stands out from the crowd, and will go the extra mile to make sure each and every customer who comes through our service department leaves completely satisfied with their experience at our dealership
**Responsibilities**:
**Scheduling service appointments**
Advising customers on the care of their vehicles and the value of maintaining their vehicles
**Helping find solutions to customer inquiries and complaints**
Following up on the progress of each repair order during the day, ensuring to contact customers regarding any changes in the estimate or time promised
**Handling phone inquiries regarding work in process and appointments**
**Qualifications**:
**Experience in the automotive industry**
Knowledge Ford and CDK systems is considered an asset
**Ability to pay attention to detail**
A desire to achieve the best in customer service and teamwork
**Excellent listening skills**
Must be Bilingual (English and French)
**Job Types**: Full-time, Permanent
**Job Types**: Full-time, Permanent
**Salary**: $45,000.00-$75,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Schedule:
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus pay
- Overtime pay
**Experience**:
- service advisor: 1 year (preferred)
- customer service: 1 year (preferred)
**Language**:
- English and French (preferred)
Work Location: In person
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