Field Service Manager

7 months ago

Brampton, Canada Alliance Group & Staffing Full time

We are looking for an experienced Field Service Manager for our client located in Brampton. They are the biggest suppliers of construction equipment. The Field Service Manager will effectively plan and manage the Dealership’s Field Service operation to meet customer expectations. This position is responsible for the day-to-day operational requirements of the field service team, as well as helping to set the strategic goals for the department. The Field Service Manager is accountable for many different aspects of the service operation including providing leadership, ensuring safety, as well as responsibility for dealer development, training, warranty, and technical support.

**Responsibilities**:

- Develop and maintain effective communications and relationships with customers.
- Drive results by developing and managing short and long-term planning strategies, processes, and events that foster a positive experience for internal and external customers.
- All activities related to the field service function of welding, shop support, and mechanical services operations involving the installation, maintenance and repair of equipment, and spare parts.
- Provide a safe work environment by enforcing safety policies, cooperating with safety policies, and participating in site-specific safety programs.
- Maintain CDK to ensure effective and full utilization of the system and to ensure that all service function informational and work order management information needs are met.
- Oversee warranty policy and administration to ensure maximum warranty cost recovery, minimization of current assets employed in warranty and minimization of the Company’s warranty risk exposure and cost.
- Coordinate the utilization of all necessary and/or available resources in the investigation, analysis, and reporting of significant product deficiencies by obtaining product deficiency information and consolidating it into monthly summary reports which analyze critical unsolved problems, corrections and/or commitments, and financial risks.
- Collaborate with the team to create, monitor, and implement the scheduling plan to effectively manage workload, support business objectives and maximize productivity.
- Seek opportunities where the Company has the potential to achieve relative competitive advantage.

**Requirements**:

- Post-secondary education in a business or mechanical discipline.
- 5 - 10 years in a mechanical service environment.
- 3 - 5 years of supervisory or team leadership experience.
- 5 - 10 years of customer service experience, equipment dealership experience and/or service.
- Ability to supervise work assignments and allocation of technician’s time to ensure the best utilization of the shop.
- Experience with diesel engines, hydraulics and electrical.
- Prior product line, General Line technical and/or Power Systems technical experience.
- Effective interpersonal skills, including tact and diplomacy with a variety of individuals and groups.
- Skill in examining and improving operations and procedures.
- Planning and organizational skills, including the ability to meet deadlines and complete projects.
- Knowledge of parts distribution and parts management.
- Knowledge of electrical, welding, and mechanical trade repairs and maintenance.
- Knowledge of customer service standards and procedures.
- Ability to analyze and interpret financial data and prepare financial reports, statements and/or projections.

**Specific Skills**:

- Develop and maintain effective communications and relationships with customers.
- Strong leadership, coaching, mentoring and human resource management skills.
- Strong customer relationship management and negotiation skills.
- Strong organizational, prioritization and time management skills.
- Excellent verbal, written and interpersonal communication skills.

**Knowledge**:

- Proficiency in MS Office Suite and service support systems.
- Knowledge of CDK as an asset.
- Sound knowledge of products and services as managed through a dealer relationship.
- Strong knowledge of Warranty and Good Will practices and budget forecasting.
- Quoting repair options and repair structure, Service Work in Progress (WIP) management process and financial impacts, mechanical aptitude, and upselling.

**What comes with position**:

- Competitive salary + profit sharing.
- Full benefits + RRSP Matching Program.
- Paid vacation + personal days.
- Opportunities to grow internally - prefer to promote within.

**Location**: Brampton

**Working Hours**: 7 am to 5 pm (Mon - Fri)

**Salary Range - **$85,000 to $90,000 (base with profit sharing)

**Job Types**: Full-time, Permanent

**Salary**: $85,000.00-$90,000.00 per year

Schedule:

- Day shift
- Monday to Friday
- Morning shift

Work Location: In person

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