Repair Center Supervisor
3 weeks ago
**General repair Duties**:
- Responsible for planning and distributing work assignments to repair center staff.
- Meets with Repair Center Manager on daily basis to review schedule and ensure production activities are in line with department objective, time lines and SLA’s.
- Hourly verification of location changes for all repair activities.
- Track SLA’s for all RMAs within the repair center. Ensure that all devices can be accounted for.
- Escalate issues and concerns to the repair center manager as required. Provide feedback, recommendation and contribute ideas to help resolve production issues.
- Maintains a clean and neat work area following ESD end safety guidelines.
- Adheres to all documented work instructions, check list and repair procedures provided by Technical Support.
- Adheres to the procedures for the movement, holding and storage of units while in his/her possession.
- Follows and conforms to Ingenico handbook policies and procedures, maintain department attendances, vacation and absence policies, health and safety.
- Perform other job-related duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
**Repair Center Supervisor Specific Responsibilities**:
- Participate in the introductory training during the release of new products.
- Provide support and training of existing products and new products to other techs un the repair center as required.
- Direct supervision of team members (repair technicians), including responsibility for:
- Evaluating the efficiency and productivity of team members by ensuing performance standards and objectives are met.
- Initiating disciplinary procedures, as necessary, for direct reports.
- Ensuring compliance with standard operating procedures of direct reports.
- Monitor attendance.
- Hiring of all team members and monitoring new hire orientation procedures.
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