Chief Operations Officer

4 months ago

Sebringville, Canada Ontario Mutual Full time

Job Title: Chief Operations Officer (COO)
Reports to: CEO

**Job Purpose**

The Chief Operating Officer (COO) is an integral member of the Senior Leadership Team. Responsible for
the strategic direction of all operational and service areas within Tradition Mutual Insurance Company
(TMIC) including Sales (Brokers & Agents), Underwriting, Claims, IT, Marketing, and Loss Prevention.
Duties include directing staff and planning and controlling activities, ensuring that procedures are in
place to implement predetermined corporate policies, providing leadership, direction and guidance as
required, and ensuring appropriate communication and training occurs for such things as changes to
strategic direction and company goals/objectives that impact employees directly reporting to this
position, including changes in policies and routines.

**Duties and Responsibilities**

**_Sales (Brokers /Agents / Marketing) _**
- Monitor operational performance of the Brokers and regularly report operational results to the

President & CEO.
- Liaise with Brokers to foster strong relationships
- Identify new Broker growth opportunities
- Monitor and make recommendations to compensation structures for Broker agreements and
- other forms of distribution, or policy acquisition models
- Direct report of Sales Agents including monitor operational performance of the Agents and
- regularly report operational results to the President & CEO.
- Establish direction around setting marketing strategy, strategic initiatives and plans to target

growth and promotion of the company and customer profiles

**_Underwriting _**
- Plan and direct the department's activities to achieve stated/agreed targets and standards for

performance, customer service (both internal and external), operational excellence and
legislative compliance
- Monitor operational performance of the underwriting team and regularly report operational

results to the President & CEO.
- Perform expert level role in Underwriting as required to support or set direction for the

department
- Continually increase organizational efficiency through the use of tools, software and calculators
- Communicate all underwriting changes to the rest of the organization, including rate changes,
- new coverages, and policy changes
- Provide coaching to staff on technical and/or customer issues as required

**_IT Support _**
- Monitor operational performance of the IT support staff and regularly report operational

results to the President & CEO
- Continually increase organizational efficiency through the use of tools, software and calculators
- Provide coaching to staff on technical and/or customer issues as required

**_Claims _**
- Consult with the Claims Manager on planning and directing the department's activities to

achieve stated/agreed targets and standards for performance, customer service, operational
excellence, and legislative compliance
- Regularly monitor operational activities and regularly report operational results to the

President & CEO
- Review ongoing claims files with Claims Manager as required
- Assist with recruiting and the selection of Claims team members on an ongoing basis
- Consult on all Claims policy changes

**_Loss Prevention _**
- Assist the Senior Leadership team with setting loss prevention inspection criteria and guidelines
- Consult with the Claims Manager and/or Underwriting Manager on inspection information and
- findings
- Assist with possible future recruiting of Loss Prevention team
- Review and negotiate terms with third parties for loss prevention inspection services
- Consult on all Loss Prevention policy changes

**_Decision Making Based on Analytics and Data Usage _**
- Provide high level direction using metrics and targets to foster common goals of the

organization across all departments
- Assist the Leadership team with rate develop and product pricing to ensure rating adequacy for

both profitability and premium growth
- Provide insight to the Leadership Team on potential products - Recommending new products or

product adjustments based on industry trends and internal market data
- Leverage data for decision making to effectively market TMIC
- Ensure communication between all departments

**_Other Management Duties _**
- Work with Executive Team to set annual company and departmental and individual objectives

and metrics and work with the Senior Leadership team as well as department staff to achieve
stated goals
- Attend Board meetings and provide and present operational reports when requested
- In Conjunction with the Finance manager, provide leadership & management decisions on
- behalf of the President/CEO in their absence
- Act as Company Ombudsman in compliance with required regulations
- Provide signed authorization to payments as per Company Policy
- Conduct regular quarterly staff meetings and attend department meetings
- Complete annual performance reviews for direct reports and provide staff salary
- recommendations
- Provide coaching to

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