Centralized Programs Agent

3 weeks ago

Edmonton, Canada Medicentres Canada Inc. Full time

**Position Title**:Centralized Programs Agent - Immigration/OIS

**Job Location**:Clinic Support Office (Located in Mayfield Square) - Edmonton, Alberta

**Job Type**: Full-Time, Entry Level (8:00am - 4:30pm)

**Reports to**:Centralized Programs Manager

**Last Updated**:March 2024

**JOB PURPOSE**:
Reporting to the Centralized Programs Manager; the Centralized Programs Team (CPT) is responsible for providing exceptional customer service to patients, staff, and physicians through the operation of centralized programs. The CPT is in place to manage all aspects of patient referrals, third party requests and physician panel management while adhering to guidelines and governing laws provided by the Freedom of Information and Protection of Privacy Act, the Health Information Act and the Colleges of Physicians and Surgeons of Alberta, Manitoba and Ontario. In addition, the CPT is expected to assist with the execution of the organization’s strategic objectives as it relates to Centralized Programs.

**PRINCIPAL RESPONSIBILITIES**:
**PRIMARY**:

- Answering a high volume of calls for Occupational Injury Services and Immigration phone queues.
- Collection of pertinent information via phone.
- Searching of database for account numbers required for billing.
- Accurate data entry of information onto form(s) within the system.
- Schedule appointments at various Medicentres locations throughout Alberta.
- Handling questions/concerns in a friendly and effective manner in accordance with our customer service standards.
- Notifying callers of their appointments and any special instructions via telephone.
- Friendly, clear and effective communication with all clinic staff, physicians, patients, and employers.
- Record and document management.
- Meet daily targets provided by the Centralized Programs Manager.
- Awareness of the organization’s Core Purpose and Core Values and performing to these Core Values daily.

**SECONDARY**:

- Processing and sending referrals to internal and external specialists, diagnostic testing sites, and Hospitals.
- Attaching appropriate clinical information to referrals prior to sending.
- Tracking of outstanding referrals and follow-up on pending referrals within recommended timeframes.
- Third party requests for patients and physicians.
- Processing panel management requests and notifying patients of their appointments.
- Inbound and outbound call monitoring and response.
- Perform other duties as assigned.

**KNOWLEDGE, SKILLS AND EXPERIENCE**:

- 1-2 years in a Medical Office Assistant position.
- Experience with EMR software is preferred.
- Exceptional customer service skills.
- Proven ability to handle confidential information in compliance with regulated guidelines.
- Excellent communication skills in English; other languages are an asset.
- Experience with Microsoft Office Suite.

**CONTEXT AND ENVIRONMENT**:

- Ability to work in a fast-paced environment.
- Ability to work flexible shifts including evenings and weekends.
- Ability to sit for prolonged periods of time.

**INTERNAL COMMUNICATIONS**:

- Clinic Staff and Management
- Operations Team
- Physicians
- IT Technicians

**EXTERNAL COMMUNICATIONS**:

- Specialist Offices
- Diagnostic Imaging Sites
- Hospitals
- Patients
- Employers

**POSITION LENGTH**:

- This position is a full-time permanent placement.

4LQmK7ssQJ

  • Centralized Programs Agent

    6 days ago

    Edmonton, Canada Medicentres Canada Inc. Full time

    **Position Title**:Centralized Programs Agent **Job Location**:Clinic Support Office (Not Located in Clinics) - Edmonton, Alberta **Job Type**: Full-Time (Entry Level) **Reports to**:Centralized Programs Manager **Last Updated**:November 2023 **JOB PURPOSE: **Reporting to the Centralized Programs Manager; the Centralized Programs Team (CPT) is...

  • Recreation Program Facilitator

    1 month ago

    Edmonton, Canada ElderCare Edmonton Society for Adult Day Programs Full time

    Recreation Program Facilitator (Casual/part-time) Are you passionate about working with seniors and other adults in a setting that supports their independence, and social, physical, and cognitive wellbeing? Are you Standard First Aid/CPR-C certified or other service professional who loves working with seniors? Are you looking to support amazing clients and...

  • Dispatcher - Central Services - Edmonton City

    1 month ago

    Edmonton, Canada Paladin Security Full time

    Dispatcher - Central Services - Edmonton City Centre Mall - Take incoming radio, phone and in-person calls, document details and escalate to proper resources - Dispatch Security, Cleaning Services and Building Operators to calls as required - Dispatch security services to critical facility issues, including medical, fire, and disturbances - Provide detailed...

  • Central Graduate Advisor

    1 month ago

    Edmonton, Canada University of Alberta Full time

    **FGSR Grad Studies & Rsrch Admi**: - Competition No. **S107750916** - Posting Date **Apr 19, 2023** - Closing Date **May 02, 2023** - Position Type **Full Time - Operating Funded** - Salary Range **$47,210 to $63,741 per year** - Grade **07** - Hours **35** This position is a part of the Non-Academic Staff Association (NASA) This position offers a...

  • Administrative Support Iv

    4 weeks ago

    Edmonton, Canada Alberta Health Services Full time

    **Your Opportunity**: Reporting to the Manager, Central Access, this position is responsible for providing centralized administrative, public facing client services on behalf of AHS departments and external agencies, including, but not limited to: Public Health, Child and Youth Health, and Chronic Disease Management. The services provided by Central Access...

  • Program Administrator

    1 month ago

    Edmonton, Canada Enerspec Energy Consulting Full time

    **Company description** Enerspec is a Natural Resources Canada licensed Service Organization serving Edmonton and North Central Alberta. Our mission is to help home builders and homeowners build (or renovate) better, sensibly. **Job description** Reporting to the CEO, the Program Administrator is responsible for the customer experience while administering...

  • Rental Agent

    2 weeks ago

    Edmonton, Canada U-Haul Full time

    **Rental Agent**: U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic. If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers a wide range of personal and...

  • Communications Agent

    6 days ago

    Edmonton, Canada West Edmonton Mall Full time

    The Communications Agent is responsible for the day-to-day operations of West Edmonton Mall Safety and Security Communications Centre. **Primary Responsibilities**: - Receiving calls for service and complaints from the public and/or facility staff. - Monitoring all existing alarm systems. - Dispatching security agents and/or other WEM department staff to...

  • Ramp Agent

    6 days ago

    Edmonton, Canada GAT Airline Ground Support Full time

    Job Summary Ramp agents are responsible for loading and unloading aircraft baggage, guiding planes to and from their gates, operating baggage carts, de-icing planes and performing other airplane servicing duties. Ramp agents have fast-paced careers and should be comfortable working in any weather, including rain, snow, and heat. The ideal candidate is...

  • Program Manager

    6 days ago

    Edmonton, Canada Boyle Street Community Services Full time

    Department: Street Outreach & ECC Outreach Reports To: Senior Manager of Housing & Outreach Location: Community Centre and Edmonton City Centre **Job Purpose**: “Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.” The Program Manager is primarily responsible for the...

  • Ramp Agent

    5 days ago

    Edmonton, Canada GAT Airline Ground Support Full time

    Job SummaryRamp agents are responsible for loading and unloading aircraft baggage, guiding planes to and from their gates, operating baggage carts, de-icing planes and performing other airplane servicing duties. Ramp agents have fast-paced careers and should be comfortable working in any weather, including rain, snow, and heat. The ideal candidate is capable...

  • Ramp Agent

    6 days ago

    Edmonton, Canada GAT Airline Ground Support Full time

    Job SummaryRamp agents are responsible for loading and unloading aircraft baggage, guiding planes to and from their gates, operating baggage carts, de-icing planes and performing other airplane servicing duties. Ramp agents have fast-paced careers and should be comfortable working in any weather, including rain, snow, and heat. The ideal candidate is capable...

  • Ramp Agent

    6 days ago

    Edmonton, Canada GAT Airline Ground Support Full time

    Job SummaryRamp agents are responsible for loading and unloading aircraft baggage, guiding planes to and from their gates, operating baggage carts, de-icing planes and performing other airplane servicing duties. Ramp agents have fast-paced careers and should be comfortable working in any weather, including rain, snow, and heat. The ideal candidate is capable...

  • Ramp Agent

    5 days ago

    Edmonton, Canada GAT Airline Ground Support Full time

    Ramp Agent Edmonton, AB, Canada Req #1472 Tuesday, May 14, 2024 Job Summary Ramp agents are responsible for loading and unloading aircraft baggage, guiding planes to and from their gates, operating baggage carts, de-icing planes and performing other airplane servicing duties. Ramp agents have fast-paced careers and should be comfortable working in...

  • Security Agent

    4 hours ago

    Edmonton, Canada NAIT (Northern Alberta Institute of Technology) Full time

    NAIT Protective Services is recruiting for one (1) fulltime Security Agent (classified as Building Patrol Officers). The Security Agent will work alongside the Sergeants, Peace Officers, and Communications Officers (Dispatchers) to create a safe and secure environment for the NAIT community. The Security Agent will report to the Peace Officer Sergeant, and...

  • Customer Service Manager

    2 weeks ago

    Edmonton, Alberta, Canada Kyle Houston - Agent for Desjardins Insurance Full time

    Benefits:Bonus based on performanceDental insuranceHealth insurancePaid time offWe are a leading insurance and financial services firm for Desjardins Insurance with two locations in Edmonton. If you are outgoing, motivated, and customer focused, then we look forward to connecting about an exciting career.Responsibilities:Manage an experienced Customer...

  • Coordinator, Orientation and Transition Programs

    4 weeks ago

    Edmonton, Canada University of Alberta Full time

    **SS DOS Administration**: - Competition No. **S114849608** - Posting Date **Feb 23, 2023** - Closing Date **Mar 09, 2023** - Position Type **Full Time - Operating Funded** - Salary Range **$51,055 to $69,342 per year** - Grade **08** - Hours **35** This position is a part of the Non-Academic Staff Association (NASA). This competition will be used...

  • In Bloom Program Lead

    1 month ago

    Edmonton, Canada City of Edmonton Full time

    **Job Number**:49069** This position is accountable for the implementation of the In Bloom portfolio, which primarily includes Front Yards in Bloom, Edmonton in Bloom Awards, Partners in Parks, and Boulevard Gardens. These programs increase citizen interest, support, and involvement in beautification and environmental awareness as it relates to gardening...

  • Land Agent

    4 weeks ago

    Edmonton, Canada Atco Full time

    **Division**: Engineering (Land), Natural Gas **Location**: Edmonton, AB **Salary**: $3,485.00 - $4,189.00 Bi-Weekly **Position Summary**: Always there. Anywhere. That's us! We are committed to delivering inspired solutions for a better world. We care about our communities, we care about each other, and we care about showing up for those who need us. We...

  • Land Agent

    4 weeks ago

    Edmonton, Canada Atco Ltd. Full time

    **Division**:Engineering (Land), Natural Gas **Location**:Edmonton, AB **Salary**:$3,485.00 - $4,189.00 Bi-Weekly **Position Summary**: - Always there. Anywhere. _That’s us! We are committed to delivering inspired solutions for a better world. We care about our communities, we care about each other, and we care about showing up for those who need us....