Its Technician

2 weeks ago

SainteAnnedeBellevue, Canada John Abbott College Full time

**Job Description**:
**IMPORTANT**:Effective immediately

Typical work schedule: Monday to Friday 8:00- 16:00.
Note: schedule may be assigned, and overtime may be required.

**APPLICATION DEADLINE**: May 9, 2024

**JOB SUMMARY **UNDER THE SUPERVISION OF THE ITS COORDINATOR OF SUPPORT AND END USER COMPUTING AND AS PART OF THE ITS TEAM. THE PRIMARY RESPONSIBILITY OF THE IT TECHNICIAN IS TO INSTALL, MAINTAIN, DIAGNOSE AND REPAIR COLLEGE COMPUTER SOFTWARE AND HARDWARE, PERIPHERALS, AUDIO-VISUAL EQUIPMENT AND MOBILE DEVICES, AND TO PROVIDE IN-PERSON OR REMOTE ASSISTANCE TO COLLEGE STAFF AND STUDENTS.

**DUTIES AND RESPONSIBILITIES**:

- Provide on-premise and remote-access 1st and 2nd level technical support to staff and students (end users) making use of the College’s computer hardware, software, network components, audio-visual equipment and peripherals.
- Verify, install, configure, set-up and maintain College computer hardware, software, network components, peripherals and audio-visual equipment;
- Diagnose, recover, repair, or coordinate repairs of College IT equipment;
- Perform troubleshooting of software and hardware problems;
- Retrieve, process and report on incident and request tickets from the College’s ITSM ticketing system (Octopus);
- Pro-actively resolve ITSM (Octopus) incident and request tickets previously opened and/or resolve tickets assigned to them by administrative support or management;
- Resolve issues in a prompt and efficient manner, prioritizing based on impact and urgency;
- Escalate issues as necessary to meet service level and operational level agreements;
- Open service tickets for end users, document all actions taken to resolve or attempt to resolve issue so that administrative support or management may reassign to the appropriate technician;
- Where possible, provide proactive support leveraging monitoring systems and other tools in order to resolve potential system issues before impact is realized;
- Replace administrative support agent Help Desk staff member when on breaks or leave;
- Keep up to date with technology and software advancements in areas related to College functions;
- Train other technicians as required;
- Perform any other related tasks falling within the scope of the job classification as required.

**QUALIFICATIONS**:
**Education**
- College diploma (DEC) in Computer Science, or an equivalent diploma or attestation of studies recognized by the competent authority

**Specific Requirements**:

- Ability to diagnose and resolve hardware and software problems, recognize the entire scope of an issue and participate objectively towards resolution
- Ability to perform remote troubleshooting of typical IT issues that occur in a multi-user environment
- Ability to maintain and repair computers, network, peripherals, and audio-visual equipment
- Have a strong understanding of end user computing hardware and audio-visual equipment
- Fundamental understanding of servers and networking
- Have experience using a variety of software and environments including Microsoft 365, Windows 11, macOS, and familiarity with desktop virtualization.
- Demonstrated basic of use of electrical and manual hand tools, testing and diagnostic devices
- Team oriented
- Proven ability to multi-task, work under pressure, prioritize and meet deadlines
- Proactive service-oriented person with a positive attitude
- Strong critical-thinking, communication, and customer service skills
- Autonomous and self-motivated - able to work with mínimal supervision
- English (advanced oral, comprehension and intermediate written)
- French (intermediate oral and comprehension, basic written)

**Testing may be required to demonstrate knowledge of**:

- French (intermediate oral and comprehension, basic written)
- English (advanced oral, comprehension and intermediate written)

  • Its Technician

    2 weeks ago

    Sainte-Anne-de-Bellevue, Canada John Abbott College Full time

    Job Description:IMPORTANT:Effective immediatelyTypical work schedule: Monday to Friday 8:00- 16:00.Note: schedule may be assigned, and overtime may be required.APPLICATION DEADLINE:May 9, 2024JOB SUMMARY UNDER THE SUPERVISION OF THE ITS COORDINATOR OF INFRASTRUCTURE AND CYBERSECURITY AND AS PART OF THE ITS TEAM. THE PRIMARY RESPONSIBILITY OF THE IT...

  • Its Technician

    1 week ago

    Sainte-Anne-de-Bellevue, Canada John Abbott College Full time

    **Job Description**: **IMPORTANT**:Effective immediately Typical work schedule: Monday to Friday 8:00- 16:00. Note: schedule may be assigned, and overtime may be required. **APPLICATION DEADLINE**:July 11, 2024 **JOB SUMMARY **UNDER THE SUPERVISION OF THE ITS COORDINATOR OF INFRASTRUCTURE AND CYBERSECURITY AND AS PART OF THE ITS TEAM. THE PRIMARY...

  • Its Technician

    2 weeks ago

    Sainte-Anne-de-Bellevue, Canada John Abbott College Full time

    **Job Description**: **IMPORTANT**:Effective immediately Typical work schedule: Monday to Friday 8:00- 16:00. Note: schedule may be assigned, and overtime may be required. **APPLICATION DEADLINE**:May 9, 2024 **JOB SUMMARY **UNDER THE SUPERVISION OF THE ITS COORDINATOR OF INFRASTRUCTURE AND CYBERSECURITY AND AS PART OF THE ITS TEAM. THE PRIMARY...

  • ITS Technician

    1 week ago

    Sainte-Anne-de-Bellevue, Canada John Abbott College Full time

    Job Description IMPORTANT:  Effective immediately  Typical work schedule: Monday to Friday 8:00- 16:00.  Note: schedule may be assigned, and overtime may be required. APPLICATION DEADLINE: July 11, 2024 JOB SUMMARY   UNDER THE SUPERVISION OF THE ITS COORDINATOR OF INFRASTRUCTURE AND CYBERSECURITY AND AS PART OF THE ITS TEAM. THE PRIMARY...

  • Quality Control Technician

    4 weeks ago

    Sainte-Anne-de-Bellevue, Canada BellatRx Inc. Full time

    **Looking for your next challenge? Are you a strong technical writer with a meticulous eye for detail? Are you highly organized and self-motivated?** If this sounds like you, then we would like to talk about an opportunity to join our Project Management Office as a **Quality Control Technician**. BellatRx is a mid-market, privately held, manufacturer of...

  • Laboratory Technician

    4 weeks ago

    Sainte-Anne-de-Bellevue, Canada John Abbott College Full time

    Job Type- Permanent Part-time- Category- Administrative Support- Salary Grade- Laboratory Technician - $24.21 - $32.32- # of Hires Needed- 1- Job Description**IMPORTANT**:Effective immediately **POSTING DEADLINE**: September 12, 2023 **JOB SUMMARY**:UNDER THE GENERAL SUPERVISION OF THE DEAN OF PEDAGOGICAL DEVELOPMENT & INNOVATION PROJECT, THE LABORATORY...

  • Laboratory Technician

    2 weeks ago

    Sainte-Anne-de-Bellevue, Canada John Abbott College Full time

    Job Type- Permanent Part-time with Temporary Layoff- Category- Student Services- Salary Grade- Laboratory Technician - $ $32.32- Job DescriptionIMPORTANT:Effective immediatelyAPPLICATION DEADLINE:August 4, 2023JOB SUMMARY:UNDER THE GENERAL AUTHORITY OF THE PROGRAM DEAN OF GRAPHIC & WEB DESIGN (GWD), AND THE FUNCTIONAL SUPERVISION OF THE DEPARTMENT CHAIRS,...

  • Administration Technician

    2 weeks ago

    Sainte-Anne-de-Bellevue, Canada John Abbott College Full time

    Job Title- Administration Technician - 4th posting- Job Type- Full-time Replacement- Category- Administrative Support- Salary Grade- Administration Technician - $ $32.32- Job DescriptionIMPORTANT: Effective immediately until September 2023 or upon the early return of the incumbent - 4th postingJOB SUMMARY: UNDER THE GENERAL AUTHORITY OF THE DEAN OF ACADEMIC...

  • Laboratory Technician

    4 weeks ago

    Sainte-Anne-de-Bellevue, Canada John Abbott College Full time

    **Job Description**: **IMPORTANT**:Effective immediately **POSTING DEADLINE**: September 12, 2023 **JOB SUMMARY**:UNDER THE GENERAL SUPERVISION OF THE DEAN OF PEDAGOGICAL DEVELOPMENT & INNOVATION PROJECT, THE LABORATORY TECHNICIAN - PARAMEDIC CARE WILL MANAGE AND PARTICIPATE IN THE ASSEMBLY AND CONTROL OF MATERIAL FOR LABORATORY WORK AND CLASSROOM...

  • Intermediate Technician

    4 days ago

    Sainte-Anne-de-Bellevue, Canada MDA Full time

    Building the space between proven and possible, MDA Space (TSX:MDA) is a trusted mission partner to the global space industry. A robotics, satellite systems and geointelligence pioneer with a 55-year+ story of world firsts and more than 450 missions, MDA Space is a global leader in communications satellites, Earth and space observation, and space exploration...

  • Electrical/electronic Technician

    3 weeks ago

    Sainte-Anne-de-Bellevue, Canada MDA Full time

    For those who dream of advancing our space in the Universe and on Earth, we’ll take you there. Serving the world from our Canadian home and our global offices, MDA is an international space mission partner and robotics & space operations, satellite systems and geointelligence pioneer with a 50-year story of firsts on and above the Earth. Today, we're...

  • Intermediate Technician

    2 weeks ago

    Sainte-Anne-de-Bellevue, Canada MDA Full time

    Building the space between proven and possible, MDA Space (TSX:MDA) is a trusted mission partner to the global space industry. A robotics, satellite systems and geointelligence pioneer with a 55-year+ story of world firsts and more than 450 missions, MDA Space is a global leader in communications satellites, Earth and space observation, and space exploration...

  • Administration Technician

    4 weeks ago

    Sainte-Anne-de-Bellevue, Canada John Abbott College Full time

    **Job Description**: **IMPORTANT**: Effective immediately until September 2023 or upon the early return of the incumbent - 4th posting **JOB SUMMARY**: UNDER THE GENERAL AUTHORITY OF THE DEAN OF ACADEMIC SYSTEMS IN THE REGISTRAR’S OFFICE AND DIRECT SUPERVISION OF THE ANALYST (DATA MINING SPECIALIST), THE ADMINISTRATION TECHNICIAN PERFORMS A VARIETY OF...

  • Intermediate Technician

    4 weeks ago

    Sainte-Anne-de-Bellevue, Canada MDA Full time

    For those who dream of advancing our space in the Universe and on Earth, we’ll take you there. Serving the world from our Canadian home and our global offices, MDA is an international space mission partner and robotics & space operations, satellite systems and geointelligence pioneer with a 50-year story of firsts on and above the Earth. Today, we're...

  • Administration Technician

    3 months ago

    Sainte-Anne-de-Bellevue, Canada John Abbott College Full time

    **Job Description**: **IMPORTANT**:Effective immediately **JOB SUMMARY**: Under the supervision of the Information Technology Services (ITS) coordinator, responsible for providing technical and administrative support for the department. Coordinates work and carries out complex technical tasks related to office automation. **DUTIES AND...

  • Technical Documentation Specialist

    4 weeks ago

    Sainte-Anne-de-Bellevue, Canada BellatRx Inc. Full time

    _**Looking for your next challenge? Are you a strong technical writer with a meticulous eye for detail? Are you highly organized and self-motivated?**_ If this sounds like you, then we would like to talk about an opportunity to join our Project Management Office as a Technical Documentation Specialist. BellatRx is a mid-market, privately held, manufacturer...

  • Electronic Design Automation

    4 weeks ago

    Sainte-Anne-de-Bellevue, Canada MDA Full time

    For those who dream of advancing our space in the Universe and on Earth, we will take you there. Serving the world from our Canadian home and our global offices, MDA is an international space mission partner and robotics & space operations, satellite systems, and geointelligence pioneer with a 50-year story of firsts on and above the Earth. Today, we are...

  • Junior Electronics Test Professional

    3 weeks ago

    Sainte-Anne-de-Bellevue, Canada MDA Full time

    For those who dream of advancing our space in the Universe and on Earth, we’ll take you there. Serving the world from our Canadian home and our global offices, MDA is an international space mission partner and robotics & space operations, satellite systems and geointelligence pioneer with a 50-year story of firsts on and above the Earth. Today, we're...

  • Technicien(Ne) Aux Comptes Payables

    2 weeks ago

    Sainte-Anne-de-Bellevue, Canada Solutions Analytiques Novatech inc. Full time

    **English version below** C’est en innovant et en proposant des solutions d’affaires personnalisées à nos clients que notre entreprise est devenue un chef de file dans son domaine. D’envergure nationale, Novatech se spécialise dans l'instrumentation analytique industrielle. Grâce à une croissance soutenue depuis plusieurs années, notre équipe...

  • Field Worker Summer 2024

    1 week ago

    Sainte-Anne-de-Bellevue, Canada Morgan Arboretum of McGill University Full time

    **[Français ci-dessous]** **On Campus Jobs** - **Summary**:_ The Morgan Arboretum is looking for field workers for summer 2024 as part of the Canada Summer Jobs program. - **Details**:_ The Morgan Arboretum is Hiring! The Arboretum is looking to hire motivated and passionate individuals who enjoy the outdoors for our Field Maintenance technician...