Street Survivors Case Worker
3 weeks ago
**The Neighbourhood Group (TNG) is a multi-service agency that includes Central Neighbourhood House, Neighbourhood Link Support Services and St. Stephen’s Community House**
JOB OPPORTUNITY Job# TNG2023-37
**POSITION TITLE**:Street Survivors Case Worker
**DEPARTMENT**:Urban Health and Homelessness Services
**STATUS**:Regular Full-time, CUPE 7797
**# HRS / WEEK**:35
**REPORT TO**:Supervisor, Street Survivors
**HOURLY RATE**:$27.48
**GENERAL DESCRIPTION**:The Street Survivors Caseworker, reports to the Supervisor, Street Survivors (UHHS) Urban Health and Homeless Services and is responsible for providing follow-up and support services, to newly housed clients of the Streets to Homes program. The position reports to the Supervisor, Street Survivors is part of **CUPE Local 7797.**
**MAJOR DUTIES**:
- Responsible for establishing contact and rapport with street survivors in their homes
- Responsible for maintaining accurate and appropriate documentation
- Responsible for obtaining and distributing resources and contacts to improve the quality of life of street survivors and assisting them to transition smoothly into housing
- Assists in collecting and reporting relevant statistics, and submission of required reports
- Provides ongoing assessment, case coordination and monitoring of client’s needs on a pre-determined basis
- Provides home visits, escorting to appointments, advocacy, crisis intervention and conflict resolution
- Performs other related tasks and duties as required
**REQUIREMENTS & QUALIFICATIONS**
- Degree or diploma in Social Services, or equivalent combination of education and experience in social or community services.
- Minimum 2 years’ experience in case planning/coordination, including performing assessments/reassessments, determining eligibility, monitoring and coordinating of in-home services for homeless and low-income adults from diverse ethno-racial communities.
- Demonstrated knowledge of supports for clients who have experienced trauma and with complex histories.
- Experience working in social or community-based services setting.
- Knowledge of emergency, social service, and community supports, i.e. understanding of the Residential Tenancy Act.
- Superior interpersonal, organizational, and written/verbal communication skills and sound judgement in decision
- making.
- Ability to work effectively independently with a commitment to teamwork approach, delivering results within established deadlines.
- Ability and wiliness to travel and visit clients in locations across the city and to meet them where they are.
- Ability and willingness to work in high risk areas (eg. infested client homes, hostels, etc.).
- PC literacy including Microsoft Word and Excel.
- Knowledge of Pirouette, TAWL computer programs an asset.
- Valid driver’s license an asset.
- Flexibility to accommodate some evenings and weekends.
**Salary**: $27.48 per hour
**Benefits**:
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
Schedule:
- Monday to Friday
- On call
**Education**:
- Bachelor's Degree (preferred)
**Experience**:
- case planning/coordination: 2 years (preferred)
Work Location: One location
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