Client Relationship Associate Self Storage

2 weeks ago

Hamilton, Canada Green Storage Inc. Full time

Join the Leading Green Storage Revolution

Green Storage, a pioneer in the Canadian self-storage industry, is seeking a motivated and passionate professional to join our team as a Self Storage Client Relationship Associate. Since our establishment in 2014, we have been committed to providing eco-friendly and energy-efficient storage facilities throughout Ontario. As the first and most environmentally conscious storage business in North America, we take pride in our green values, exceptional client service, and well-maintained, secure, and state-of-the-art locations.

We are looking for a professional associate who loves to work hard, exceed goals, loves to make sales, **be an incredible teammate** and will bring **problem-solving skills**, **creativity **and **leadership **to our team.

**We are looking for a professional associate who loves to work hard, exceed goals, loves to make sales, be an incredible teammate and will bring creativity and leadership to our team.**

**Client Relations Associate Position Overview**:
As a Client Relations Associate for one of the leading self-storage companies in Ontario. You will be responsible for maintaining Green Storage's reputation for unparalleled customer service, selling our self-storage services, merchandise and sundry services.

You will be working out of our state-of-the-art office located in Hamilton accessible by both public transit and car. Free parking is available

The location Associate must have a shift availability of 7 days per week and is available to work weekend shifts.

**Where Will This Take You?**

**How Much Will You Make?**

At Green Storage, we offer industry-leading compensation greater than roles in the retail, fast food, hospitality, service industries and call centres. Additionally, Green Storage has an exceptional performance-based bonus program paid monthly and annually as well as health benefits for full-time employees.

**Key Responsibilities**:

- Leading by example and creating an environment within the team that rewards and recognizes the demonstration of core values in the day-to-day operation of the business
- Coaching and motivating your team to inspire top performance and an exceptional customer experience
- Responsible for all aspects of managing a single medium to large volume store
- Provide upper management team with daily announcements and updates
- Ability to support the strategic direction and execute the supporting plan
- Demonstrate solid judgment and decision-making skills.
- Manage the day-to-day operations/Daily procedures on site
- Demonstrate solid judgment and decision-making skills
- Working monthly projection, goals, and incentives
- Work closely with Tech to test systems and report daily statistics
- Work closely with other Sites/Managers/Associates//Upper Management
- Assist Upper Management with the reconciliation of accounts
- Providing friendly customer service, leasing of storage units and selling merchandise
- Handling financial transactions
- Assisting with implementing networking & marketing programs
- Interacting with the public while promoting the site
- Ensuring that the facility is properly maintained
- Exercising discretion within company guidelines in dealing with a wide variety of operating situations
- Promoting, client care, collecting rent and fees, maintaining the facility, etc.
- Inventory counts and ordering
- General office management and administrative duties
- Opening, closing, bank deposits etc.
- Marketing and promoting the Facility
- Light cleaning duties (Cleaning lockers, store, and some outdoor areas)
- Strong customer service, ability to meet sales targets and strong closing Skills
- Excellent communication must be fluent in English
- Dealing with Customers directly or in a telemarketing setting
- Well-organized, self-motivated and driven

**Salary**: $40,000.00-$44,000.00 per year

**Benefits**:

- Dental care
- On-site parking
- Paid time off
- Store discount

Day range:

- Monday to Friday
- Weekends as needed

Flexible Language Requirement:

- French not required

Shift:

- 8 hour shift
- Day shift

**Experience**:

- Sales: 3 years (preferred)
- Customer service: 3 years (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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