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Member Service Representative
3 months ago
**A Passion for the Prairies**
The Prairies - our home and way of life. Prairie Centre was born on the prairies in 1993 as a result of a merger between five like-minded credit unions in the West Central region of Saskatchewan. Since then, 10 more branches have joined, making Prairie Centre the largest rural-based credit union in Saskatchewan.
Much like the members we serve, our determination, grit, and passion for the prairies is what helped us grow to a full-service financial institution; serving over 17,000 members, managing over $1.5 billion in assets, and employing over 160 people.
**Roles and Responsibilities**:
Reporting to the Manager Member Service & Support, the **Member Service Representative** will have a genuine desire to respond to member requests. The **Member Service Representative** will have the opportunity to make a lasting impact by delivering outstanding member service, fostering positive relationships, and contributing to the overall satisfaction of our members.
Join our team and play a pivotal role in ensuring exceptional member service as you:
- ** Build Relationships**:Cultivate connections with Prairie Centre Credit Union members by engaging in meaningful conversations, asking insightful questions, and actively listening to comprehend their financial needs
- **Be a Service Champion**: Provide outstanding service to members, facilitating a range of daily financial transactions with precision, both over the phone and in person
- **Connect Members**: Collaborate with branch colleagues to guide members toward tailored advice and solutions for credit and investments
- **Recommend Solutions**: Highlight your expertise in Prairie Centre Credit Union's unique array of products and services, addressing member inquiries and offering solutions for their future needs
- **Empower members**: to seamlessly access digital channels, enabling them to bank with Prairie Centre Credit Union at their convenience and preference
**Qualifications**:
- High school diploma is required. Prior experience in customer service or financial services is an asset, as is experience completing cash transactions
- Proven computer and keyboarding skills, including familiarity with Microsoft Office, and excellent communication skills are essential
- Exceptional customer service skills with an ability to demonstrate proactive behaviour by offering assistance or recommendations to members before they inquire
**Perks and Benefits**:
- Comprehensive Benefits Package
- Generous paid vacation and sick days to support employee health and well-being
- Collaborative work environment
- Generous pension plan
- Planned retirement for targeted management and specialist positions
- Full-time employees receive four paid “My Days” per year - one day per quarter
- Paid days off for volunteering and professional development courses
- Personal development incentive program
- Preferred loan/deposit rates and service packages
- Relocation bonuses and reimbursement for eligible employees
- Staff events and annual employee celebration**Job Reference Number**:
MSROUTLOOK - PCCU - 20240508**Job Location**:
Outlook, SK
