Night Auditor

4 weeks ago

Oakville, Canada Holiday Inn Oakville @ Bronte Full time

**COMPANY DESCRIPTION**:
**Responsibilities and Duties**

**_Support and assist the Guest Services department to provide 100% guest satisfaction by:_**
- Performing Guest Service functions such as checking in and checking out of guests.
- Creating or locating items such as maps or supplies guests may require.
- Arrangement of transportation, reservations or services for guests as requested.
- Problem-solving guest concerns or proactively exceeding guest expectations.
- Providing guests with current information about the Hotel rooms, amenities, services and local attractions.
- Demonstrating and supporting brand standards and the Stay Real culture.
- Responding promptly to all guest requests and employees and informing managers of maintenance deficiencies, guest concerns or service issues.
- Working closely with all hotel departments to improve service delivery and efficiency.
- Ensuring the work environment is tidy and well organized at all times (lobby).
- Reviewing Night Audit and Front Desk Logbooks.
- Ensuring 100% Guest Satisfaction; handling guest concerns with effective follow-up.
- Running tapes for all postings and balancing each department.
- Reviewing and balancing all credit cards with the Trans-select machines and PMS.
- Completing the adjustment log, paid out log and F & B adjustments, ensuring sure 100% accuracy.
- Reconciling Food & Beverage checks and closing Micros.
- Generating reports.
- Processing invoices as needed.
- Responsible for Express Check outs.
- Balancing room inventories & assigning rooms for arrival guests.
- Adhering to all health and safety guidelines and standards.
- Performing any other activities requested by Front Office Manager.

**Qualifications and Skills**
- Ability to deal with all levels of employees in a professional manner.
- Excellent communication skills, both orally and written in English.
- Excellent organizational, interpersonal and administration skills.
- Proficient or familiar with computerized systems including spreadsheets & researching on the internet.
- Ability to work within and meet deadlines. Proven ability to manage multi-tasked assignments.
- Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations.
- Present a high degree of professional work ethic and image.
- Diploma/Degree in Tourism or Hospitality an asset.

**Job Types**: Full-time, Part-time
Part-time hours: 24-40 per week

**Salary**: $18.00-$19.00 per hour

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Night shift
- Weekend availability

Ability to commute/relocate:

- Oakville, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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