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Night Auditor

4 months ago

Oakville, Canada Hilton Garden Inn TorontoOakville Full time

Review Night Audit and Front Desk Logbooks
- Ensure 100% Guest Satisfaction; handle guest concerns with effective follow-up
- Run tapes for all postings and balance each department
- Close batches for Restaurant, Lounge and Front Desk
- Complete the adjustment log, credit card report, paid out log and F & B adjustments
- Print accounting & sales reports
- Perform GSA functions such as check in and checkout of guests
- Problem-solving guests concerns or proactively exceeding guest expectations
- Keeping adequate supplies of brochures, maps and tourist information
- Providing guests with current information about the Hotel rooms, amenities, services and local attractions

Requirements: Ability to deal with all levels of management, staff and owners in a professional manner
- Excellent communication skills
- Excellent organizational, interpersonal and administration skills
- Ability to work within and meet deadlines. Proven ability to manage multi-tasked assignments.
- Demonstrated knowledge of guest service and a genuine desire to exceed guest expectation.
- Previous experience would be an asset.
- Should have an eye for detail and should be well versed in all the auditory processes.
- Should be able to make independent decisions.
- Work Remotely: No

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $20.00-$22.00 per hour

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Night shift
- Weekends as needed

Supplemental pay types:

- Overtime pay

**Experience**:

- Night Audit: 1 year (preferred)

Work Location: In person