Plumbing Service Dispatcher

7 months ago


Nepean, Canada John the Plumber Ottawa Full time

**Company: John The Plumber**

**Join Our Team**

At John The Plumber, we pride ourselves on delivering exceptional plumbing services to our community. We're not just in the business of pipes and leaks; we're in the business of trust, reliability, and top-notch customer service. We're currently looking for a motivated and friendly Plumbing Service Dispatcher to be the heartbeat of our operations, ensuring smooth scheduling and outstanding service for our clients.

**Why John The Plumber?**
- ** Stability**: This is a permanent, full-time position, Monday to Friday, allowing you to enjoy your weekends and maintain a healthy work-life balance.
- ** Competitive Compensation**: Starting at $18/hour with a lucrative incentive program that can add an additional $5-$10 per hour or more based on performance. The more you excel, the more you earn
- ** Benefits**: We value our team's health and well-being, offering comprehensive benefits to keep you covered.
- ** Supportive Environment**: Join a team of friendly professionals in a positive and dynamic work atmosphere where everyone is set up to succeed.

**Role Responsibilities**:

- Serve as the first point of contact for clients seeking plumbing services, providing friendly and efficient service.
- Schedule and coordinate service appointments, matching the right technician to the job based on skill set and geographical location.
- Manage and update service schedules to ensure timely service and maximize technician efficiency.
- Maintain clear and proactive communication with both clients and technicians, ensuring a seamless service experience.
- Handle service inquiries, provide information on our services, and address any client concerns with empathy and professionalism.
- Participate in our incentive program by achieving key performance indicators related to customer satisfaction and operational efficiency.

**Who We're Looking For**:

- A people person with a knack for clear communication and a friendly demeanor.
- Someone organized and detail-oriented, able to juggle multiple tasks seamlessly.
- A proactive problem-solver who can think on their feet and adapt to changing situations.
- A team player who believes in our mission to provide unparalleled plumbing services with a smile.

**Ready to Join Our Team?



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