Key Holder

4 weeks ago

Niagara, Canada Bath & Body Works Full time

REPORTING STRUCTURE:
Position Title: Key Holder - Reports to: Store Manager - Supervises: Supervises associates when assigned as manager on duty

QUALIFICATIONS:

- Preferably an existing sales associate that aspires for management role
- Ability to foster a customer focused selling culture
- Demonstrated results (selling and operational)
- Available for varied weekly shifts including weekend, closing and peak shifts
- Ability to provide in the moment coaching to associates

ROLES AND RESPONSIBILITIES:
Supports delivering sales plan through effective execution of store and operational tasks.

Building High Performing Teams:

- Responsible for leadership tasks as delegated by the store manager
- Provide individual and team performance feedback and recommendations to managers
- Coach and reward in the moment to maximize selling potential of associates
- Responsible for enforcing company policy, ensures a safe work environment, free of harassment or unlawful discrimination
- Support onboarding and continued training of sales associates

Selling Effectiveness:

- Lead and model the selling and customer experience standards
- Lead selling efforts to meet selling goals during scheduled shifts
- Ensure associates consistently execute to the selling model
- Display knowledge of product, company policies and store strategies
- Set the direction and goals for the day/shift when associates arrive for work
- Assist in meeting payroll targets by ensuring appropriate sales floor coverage (manage call-ins / call-offs)
- Ensure associates receive scheduled breaks and meal periods (per province specific guidelines)

Telling The Brand Story:

- Support replenishment activities that keep the store full and abundant
- Assist with floorsets, window changes, visual presentations, signage placement, etc. as directed
- Execute visual standards and maintain a safe, inviting store appearance

Operational Excellence:

- Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate company directive when assigned as manager on duty
- Act as the manager on duty, when scheduled, to address customer service, vendor or maintenance issues
- Responsible for communicating any issues during opening/closing shifts to the store manager
- Maintain policies and procedures
- Lead operational teams*
- Incorporate Asset Protection and safety messages into daily operations

Note: The primary position responsibilities outlined above are not intended to be all-inclusive and additional responsibilities may be required depending on the volume and complexity of the store.

**Job Type**: Part-time

**Salary**: From $20.00 per hour

**Benefits**:

- Employee assistance program
- Extended health care
- Store discount

Schedule:

- Day shift
- Evening shift
- Holidays
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Overtime pay

**Experience**:

- Retail management: 2 years (preferred)

Work Location: In person

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