Customer Success Manager

3 weeks ago

Montréal, Canada OpenAirlines Full time

**Au sujet de l’entreprise**

Rejoins OpenAirlines dans notre périple pour sauver la planète

Alors que le trafic aérien augmente de plus en plus, pour adresser ce défi, nous avons inventé SkyBreathe®, un logiciel d’éco-pilotage qui aide les compagnies aériennes et leurs à réduire leur coûts de carburant et leur impact environnemental. Aujourd’hui nous sommes la 2ème Cleantech Française en termes de réduction de CO2.

**Au sujet du poste**

Contexte et rôle:
Es-tu un(e) passionné(e) d’aviation avec une expérience dans une compagnie aérienne ?

En rejoignant l’équipe Customer Success d’OpenAirlines, tu seras responsable d’un portefeuille de clients et tu deviendras un conseiller dans lequel ils auront toute confiance.

Tu travailleras conjointement avec nos clients pour développer des plans de réussite et assurer qu’ils atteignent leurs objectifs tout en ayant une excellente expérience de nos solutions et en identifiant des opportunités de nouveaux succès.

**Tu seras basé à Montréal, Québec, Canada**

Les principales tâches d’un **Customer Success Manager** sont:

- Gérer l’intégration, la formation et le support aux compagnies aériennes utilisatrices
- Développer l’adoption par les clients et leur engagement
- Suivre la satisfaction des compagnies aériennes et s’assurer qu’elle reste au plus haut niveau
- Conduire des analyses pro-actives pour optimiser les opérations des compagnies aériennes via des études de conseil et la vente de nouveaux produits
- Être la voix du client et échanger avec les équipes Produit et Ingénierie pour améliorer leur expérience client et partager leurs demandes
- Fournir un support technique avant vente aux équipes Marketing et Vente

Les missions sont généralement multi-dimensionnelles et combinent plusieurs aspects : opérations aériennes (opérations des compagnies, efficacité du carburant, bonnes pratiques), informatiques (analyse de données, adaptation de système), organisation (gestion de projet, gestion du changement) et relation client (relation de confiance avec des interactions à tous les niveaux).

Prérequis et Compétences:

- Expérience significative avec des compagnies aériennes et bonne compréhension de l’industrie aéronautique
- Connaissance en aéronautique, en vol et opérations aériennes (performance, règlementation, planning)
- Connaissance en optimisation carburant, en dispatch, en sécurité et en ponctualité
- Capacité à écouter ses clients et à identifier leurs besoins
- Conseiller les clients en analysant leurs données et en proposant des améliorations
- Autonomie et rigueur dans la gestion d’un portefeuille de clients
- Gestion de projet transverse à la fois avec des clients et des équipes internes
- Capacité professionnelle en anglais et bonne connaissance du français à l’écrit et à l’oral

️Formation et Expérience:

- Maîtrise en Science ou Ingénierie
- Expérience avec les opérations de compagnies aériennes
- Expérience préalable avec des clients dans un contexte international
- Autres langues appréciées : Arabe, Chinois, Espagnol
- Avoir un brevet de pilote privé ou commercial est un plus

✨ Salaire et Conditions:
Salaire : suivant niveau d’expérience et inclut une part fixe et un bonus

**_ En rejoignant OpenAirlines tu:_**

contribueras à créer une aviation plus durable

pourras changer d’environnement de travail pendant 3 semaines par an pour travailler depuis différents endroits.

développeras ton potentiel en participant à des conférences, des événements, des cours en lignes et des FedEx Day (24 heures en équipe pour innover)
- ️bénéficieras une contribution à la mobilité durable et un passe culture chaque année

apprécieras des activités sociales en équipe

célébreras les réussites avec de super fêtes, des rassemblements après le bureau dans les bars locaux
- ️ seras accueilli par un mentor pour que ton intégration dans le nouvel environnement de travail se passe bien

✏️Notre processus de recrutement
- **Appel d’introduction**: notre recruteuse t’en dira plus sur OpenAirlines et apprendra à mieux te connaître et à mieux connaître ton expérience et tes intérêts.
- **Interview sur site**: durant cette étape, tu seras interviewé sur site ou à distance par une personne de l’équipe de Montréal
- **Dernière étape**: la dernière interview sera avec le Responsable **:Thomas** et la personne des Resources Humaines **:Marion**
- Chez OpenAirlines, l’inclusion et la diversité font partis de nos priorités. Nous recrutons des talents avec leurs différences et leurs personnalités._

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