Team Lead

3 weeks ago

Victoria, Canada Western Financial Group Full time

**We are one of Canada’s Top Employers, Join Us**

Our customers come from all walks of life, and so do we. It's the unique contributions of all Western team members that drive our success. We hire talented people from a wide variety of backgrounds because we know that it makes our company stronger. If you share our values, you'll find a home among our 1,800+ team members.

**Team Lead - Customer Care Center**

**Here is what a typical day looks like**
- Processing changes to insurance policies and endorsements according to policy and procedure
- Continuously researching and reviewing industry and product knowledge to ensure legislative statutes are adhered to
- Completing performance evaluations for staff in partnership with the Manager, Customer Contact Centre
- Developing self through industry involvement, training and other courses
- Adhering to all Company processes to ensure consistent and accurate documentation, and correspondence.
- Assisting other departments, positions, tasks and duties as required

**The value you bring**
- General Insurance Level 2 License required.
- History of modeling the way when implementing initiatives and best practices
- Strong time-management and training skills in a deadline driven environment.
- Professional communication etiquette, both written and verbal

Hours: Full Time - 37.5 hours/week
Location: Remote / In Office
Requisition: 79821

**Western Financial Group - Top 100 Canadian Employer**

Our people make us who we are and we’re thankful to have been recognized as a Top Employer across Canada We are looking for great people who share our values and want to share their unique skills with us. Western is on a mission to exceed customer expectations, and that starts with our people. Would you like to be part of our story?

As one of Canada's top insurance broker, Western creates security and has provided customized insurance solutions to over 1 million Canadians. For over a century, we've secured our neighbours' future by staying true to our Guiding Principles of Truthfulness, Fairness, Value, and Loyalty.

**Health & Wellness**

At Western we take pride in providing programs that add value to our people’s lives - after all, they are our greatest asset Eligible employees receive a competitive compensation package consisting of 3 weeks’ vacation, 14 paid wellness days, company matching investment and savings programs, and 100% employer-paid group benefits, including a health care spending account

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