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Building Administrator

5 months ago

London, Canada York Property Management Full time

The Building Administrator is responsible for day to day administration and reception at the luxury property on behalf of York Property Management. Applicants must love people, be very organized, and have strong interpersonal skills. Ideally the Building Administrator will live on site. The Building Administrator will report to the Manager of Resident Experience.

**Responsibilities**
- Building Reception
- Greet residents, visitors, applicants and contractors
- Record any issues, complaints or other relevant information and pass them on to the appropriate Team Members for resolution
- Ensure contractors arrive as per scheduled timelines and complete their work as preconditions of the contract
- Administration
- Complete all required administration for the property
- Add Administrative Fees and other charges to property management online system
- Advise residents via online portal for Notice to Enter as required
- Ensure proper and accurate inventory management
- Prepare and deliver bank deposits in a timely manner
- Collect rent and follow up on defaults and outstanding payments
- Applications
- Conduct credit and background checks
- Advise all applicants of approval or decline and amount owing prior to move in then relay same information to Manager of Resident Experience
- Leases
- Create Tenancy Agreements and send out for signature
- Maintain and update all new Resident information
- Ensure all move-in tasks are completed
- Move Ins/Outs
- Maintain move-in/move-out schedules
- Assist on large scale move in days in the logistics, coordination and move in inspections (assignments of storage, parking, keys, etc)
- Process Notices to Vacate, assist with the coordination of move outs by ensuring preliminary and final inspections are conducted and uploaded
- Complete other tasks as assigned.

**Experience and Educational Requirements**
- 2 years Customer Service Experience preferred
- 1 years administrative experience preferred
- Post-Secondary Education in related field preferred

**Technical Requirements**
- Computer experience is required with web-based programs preferred;
- Ability to learn and adapt quickly to changing systems and new technology;
- Familiarity with computers and tablets is an asset;
**Non-Technical Requirements**
- Strong commitment to providing excellent customer service
- Live on-site
- Excellent administrative capabilities
- Excellent listening and telephone etiquette skills
- Exceptional problem-solving and decision-making capabilities
- Strong planning and organizational skills coupled with ability to multitask and prioritize
- Excellent time-management skills
- Ability to handle sensitive and confidential matters
- Ability to remain professional and in control of a situation while still maintaining patience, empathy and understanding
- Ability to work independently (self-managed) and with other Associates in a team environment
- Ability to learn quickly, adapt to change and be flexible in nature
- High level of initiative and commitment to success
- A growth mindset, a positive attitude, and enthusiasm

York Property Management (YPM) manages 3,500+ residential apartment suites in Southwestern Ontario. YPM offers a variety of different layouts of suites which accommodate a diverse demographic of young couples, families, students and retirees. The company employs over 100 individuals working at head office, on site, or at various properties managed by YPM.

Our Mission at York Property Management is to work together in a safe, respectful, and friendly environment with effective communication to provide our residents quality service and a comfortable and positive living experience while being environmentally conscious.

Our vision is to create and maintain rental properties that all of our residents are proud to call home.

**Compensation is negotiable and will be determined upon the interview process and a benefit package will also be offered.