Floor Supervisor

3 weeks ago

Toronto, Canada Pragmatic Play Full time

**Description**:
**About Us**:
Pragmatic Play is a leading game developer providing player favourites to the most successful global brands in the iGaming industry. Powering up new possibilities of play through one single API, we offer a multi-product portfolio of award-winning slots, live casino, bingo, virtual sports, sportsbook and more, available in all major regulated markets, languages and currencies.

Driven by our persistence to craft immersive experiences and responsible thrills, our professional team consistently deliver best in class services to our partners worldwide with a dedication to creating games that players love time and time again.

We are seeking a highly motivated and experienced individual to join our team as a Floor Supervisor. As a Floor Supervisor, you will be responsible for supervising and coordinating the activities of production and operating staff, such as croupiers, shufflers. Floor Supervisor offers support in implementing all internal procedures, under the supervision of the Shift Manager on duty.

**Specific Responsibilities**:

- Ensure that the Live Studios are operating effectively as per the required standards
- Collaborate with the Operations Leaders to resolve any staff issues related to scheduling, studio décor, technical issues
- Address Studio Incidents that may occur in a timely manner to ensure mínimal interruption to live games
- Supervise the execution of daily planned activities such as card changes, Roulette wheel maintenance etc.
- Supervise the activities of the Shufflers and is responsible for shufflers rotations in the studio, as well as dealers table assignment
- Constantly report to shift manager on duty irregularities that can be fixed during planned Studio maintenance/downtime
- Suggest measures to improve overall client experience
- Maintain a list of pending studio issues if any and ensure proper hand over of pending tasks to the incoming Floor Supervisor
- Remain up to date with all procedures, rules, promotions, and games strategies

**Requirements**:

- Flexibility to work across shifts in a 24/7 work environment
- Experience working in a team-oriented, collaborative environment.
- Prior experience in the online gaming industry would be an asset
- Ability to work in a fast-paced environment where time is of the essence
- Demonstrated sound decision-making ability, with the capacity to handle multiple tasks simultaneously
- Strong problem-solving skills and ability to remain calm under pressure.
- Comfortable with technology and have basic computer skills
- Ability to maintain accuracy and discretion in handling sensitive information.

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