Customer Service Representative

3 weeks ago

Ottawa, Canada Metal Supermarkets Full time

Have you always had a natural way with people? Are you good with your hands? Do you think “yes” before “no?” Are you solutions driven and take pride in customer service? These traits could make you the perfect fit for a job with variety and great compensation as part of a rapidly expanding organization.

Metal Supermarkets is the world’s largest supplier of small-quantity metals with stores across the U.S., Canada, and the U.K. We sell a variety of metal products and cutting services to businesses and consumers. Our customers love us because of our outstanding customer service. We’re fast, friendly, convenient, knowledgeable, and we’re passionate about service.

WHY JOIN THE METAL SUPERMARKETS TEAM?
We offer competitive wages, opportunities for wage increases, standard work hours - no shift work here, monthly team bonuses, comprehensive training, health care benefits, and annual salary reviews. We’ve built a strong team culture. Turnover is low because our staff love the camaraderie, the environment and the work.

Want to learn more about Metal Supermarkets?

POSITION: CUSTOMER SERVICE REPRESENTATIVE

OBJECTIVE:
Your people skills will make customers feel welcome, validated and well-served. When a customer leaves, they leave with their orders, confident and satisfied knowing their experience with Metal Supermarkets was a positive one. It will take strong multi-tasking skills and attention to detail as you juggle several demands at once. We’ll train you in operating our machines and working with different metals. If you’re customer focused, passionate about service and customer satisfaction, have a positive attitude, solutions driven and motivated to learn, we can teach you the rest.

WHAT ARE WE LOOKING FOR? THE RIGHT FIT
- POSITIVE INTERACTIVE / PEOPLE SKILLS - People friendly. You love to help and work with the public
- CUSTOMER ORIENTED - Patient; empathic; providing excellent service and solutions to our customers
- THINKS “YES” BEFORE “NO” - Positive attitude and solutions driven
- MOTIVATION & ENTHUSIASM - Love to work in a fast-paced environment
- ATTENTION TO DETAIL - Meticulous. You understand details make a difference
- ORGANIZATIONAL SKILLS - With multiple projects on the go, you are able to stay organized to serve customers quickly and efficiently.
- TIME MANAGEMENT SKILLS - Multiple customer and order timelines. You know how to keep on schedule
- PROBLEM SOLVING ABILITIES - Confidence with troubleshooting, investigating and providing solutions
- ADAPTABILITY - Flexibility to respond to a variety of situations and requests

KEY RESPONSIBILITIES INCLUDE:

- Provide consistent, superior customer service, ensuring all customer needs and requests are identified and addressed, maintaining a high level of customer satisfaction at all times
- Acknowledge and respond in a timely fashion to all order requests, submitted quotes and delivery follow-up
- Build sustainable relationships and trust with customers through open and interactive communication
- Recognize opportunities to generate sales leads and new customer development
- Support the achievement of sales/budget targets, which includes maintaining stock control and gross margins while managing cost budgets
- Entering and updating customer information into our Point of Sale software, as needed
- Accepting cash and taking credit/debit card payments

QUALIFICATIONS:

- Minimum one year of proven customer service experience
- Computer skills such as MS office, etc. a definite asset
- Clear communication and effective listening skills
- Exceptional telephone skills and etiquette
- Fluent in written and spoken English
- Strong math skills; mathematically inclined

POSITION: Permanent Full Time
HOURS: Regular business hours Monday to Friday

LOCATION:
Metal Supermarkets Ottawa

Location: Ottawa, Ontario

**Salary**: $20.00-$24.00 per hour

  • Customer Service Representative

    4 weeks ago

    Ottawa, Canada Myers Automotive Group Full time

    **Customer Service Representative**: The Myers Automotive Group is looking for energetic and motivated individuals to join our team. This is a part-time customer service position in our Business Development Centre working at least 20 hours a week. The representative will also be called in to cover when a full-time member is sick or scheduled off. The BDC...

  • Customer Service Representative

    4 weeks ago

    Ottawa, Canada Summit Marketing Solutions Full time

    We are all about the customer experience and ensuring they are always cared for at all costs. We are on a mission to find individuals who can create and deliver fantastic customer experiences. Our business is about making customers happy. That's all we do. Our Customer Service Representative team has helped companies build engaged, pleased, profitable...

  • Customer Service Representative

    2 weeks ago

    Ottawa, Ontario, Canada Myers Automotive Group Full time

    Customer Service Representative:Myers CARSTAR South - located at 30 Sunderland - is looking for a Customer Service Representative (CSR) to join our body shop. The Customer Service Representative will be responsible for handling day-to-day interactions with customers and insurance partners both in person and over the phone, and for assisting in managing the...

  • Customer Service Representative

    3 weeks ago

    Ottawa, Canada Fix Network Full time

    **Fix Auto Kanata is looking for a Customer Service Representative!**: As a **Customer Service Representative**, you will act as brand ambassador and provide positive brand experience to all customers. The role as a Customer Service Representative is to ensure that the customer receives a legendary customer service experience. If you are a people person and...

  • Customer Service Representative

    2 weeks ago

    Ottawa, Ontario, Canada Myers Automotive Group Full time

    Customer Service Representative:The Myers Automotive Group is looking for energetic and motivated individuals to join our team. This is a part-time customer service position in our Business Development Centre working at least 20 hours a week. The representative will also be called in to cover when a full-time member is sick or scheduled off.The BDC...

  • Customer Service Representative

    3 weeks ago

    Ottawa, Canada Nordion Full time

    Reporting to the Manager Customer Service, the Customer Service Representative at Nordion is responsible for customer order management and ensuring the successful execution of all order deliverables. This role requires close collaboration with Customer Account Managers to meet business targets and provide exceptional customer service. The Customer Service...

  • Customer Service Representative

    2 weeks ago

    Ottawa, Ontario, Canada Techtronic Industries Canada, Inc. Full time

    At TTi, people come for the opportunity and stay for the cultureJob Description SummaryJob Description:We are looking for an enthusiastic and experienced individual to fill the role of Customer Service RepresentativeThe Customer Service Representative is responsible for working hand-in-hand with Customers, Branch Managers, Shippers, and Technicians to...

  • Customer Service Representative

    4 weeks ago

    Ottawa, Canada U-Haul Full time

    **Location**: 383 Coventry Rd, Ottawa, Ontario K1K 2C5 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a supportive team to...

  • Customer Service Representative

    4 weeks ago

    Ottawa, Canada Business Management Firm Full time

    We partner with small to medium-size brands and transform their communication and outreach methods with desirable target markets to increase their visibility, market share and revenue. Our dynamic and success-driven team is actively looking to onboard a Customer Service Representative to act as a trusted advisor on behalf of our clientele, ensuring ultimate...

  • Customer Service Representative

    5 days ago

    Ottawa, Canada Orkin Canada Full time

    **What can you expect on a typical day as a Customer Service Representative?** ORKIN CANADA Customer Service Representatives are our brand ambassadors who complete a number of activities on a day-to-day basis. One thing is for sure, there is never a “typical” day with us, every day presents challenges our CSR's love to tackle. Your day may consist...

  • Customer Service Representative

    2 weeks ago

    Ottawa, Canada Sparkle Ottawa Cleaning Inc. Full time

    **Sparkle Ottawa Cleaning Inc**.is seeking a customer representative to join our team. As a customer service representative you will play a crucial role in ensuring customer satisfaction by addressing their cleaning needs and providing efficient service. **Job at a Glance** - Manage inbound and outbound calls in a courteous, timely and professional...

  • Customer Service Representative

    4 weeks ago

    Ottawa, Canada Quality Life Services Inc. Full time

    Quality Life Services has one Customer Service position available in Ottawa. We're seeking a motivated, friendly and reliable representative to help facilitate a fast paced office, retail store and distribution company. Computer experience a definite asset! Quality Life Services, Inc. is a private and Canadian owned and operated company supplying primarily...

  • Customer Service Representative

    2 weeks ago

    Ottawa, Ontario, Canada FASTSIGNS #513501 Full time

    FASTSIGNS #513501 is hiring for a Customer Service Representative to join our teamBenefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Benefits Medical and insurance Ongoing Training OpportunitiesA Successful FASTSIGNS Customer Service Representative Will:Be the initial contact with current as well as prospective customers in our...

  • Customer Service Representative

    2 weeks ago

    Ottawa, Canada La Compagnie Commonwealth Plywood Full time

    Commonwealth Plywood Distribution is a full-line distributor of woodworking materials offering a unique service for architects, designers, kitchen designers and cabinetmakers. Serving our customers since 1940, the relationship of trust we have with our customers and suppliers sets us apart from the competition. We're a small, dynamic team, with a positive...

  • Customer Service Representative

    3 weeks ago

    Ottawa, Canada U-Haul Full time

    **Location**: 383 Coventry Rd, Ottawa, Ontario K1K 2C5 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a supportive team to...

  • Customer Service Representative

    3 weeks ago

    Ottawa, Canada Gillian Sims - Desjardins Insurance Agent Intern Full time

    **Customer Sevice Representative** - Desjardins Agent Team Member** Location: Ottawa West, ON Type: Full Time **Position Overview**: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a Desjardins Agent may be the career for you! **Responsibilities**: - Develop leads, schedule...

  • Customer Service Representative

    2 weeks ago

    Ottawa, Ontario, Canada Business Management Firm Full time

    We partner with small to medium-size brands and transform their communication and outreach methods with desirable target markets to increase their visibility, market share and revenue.Our dynamic and success-driven team is actively looking to onboard a Customer Service Representative to act as a trusted advisor on behalf of our clientele, ensuring ultimate...

  • Customer Service Representative

    2 weeks ago

    Ottawa, Canada Bytek Automobiles Inc Full time

    Customer Service Representative Passion for excellence, customer service, teamwork, integrity and the will to evolve and make a difference are also part of your values? Bytek Volkswagen, wants to meet you!!! Here's a great opportunity to work within an excellent dealership! - Advantages:_ - Group insurance; - Competitive salary - Great work environment -...

  • Customer Services Representative

    4 weeks ago

    Ottawa, Canada Natural Purity Full time

    As an industry leader in environmental solutions, Natural Purity is looking for Customer Service Representatives to join our team. The Customer Service Representative is responsible for the brand and market presence of a well-established environmental solutions company and establishing and continuing relationship development with our customers....

  • Customer Service Representative

    3 weeks ago

    Ottawa, Canada Waste Connections of Canada Full time

    Waste Connections of Canada is looking for a Customer Service Representative to join the team in Ottawa District. The **Customer Service Representative (CSR)** fields calls from customers and works to resolve problems they raise concerning service or billing. A successful CSR must understand the Waste Connections of Canada business, so they can resolve...