Clinical Team Lead
6 days ago
SALARY: CAD 76500.00 - 90000.00 YEARLY
- PUBLISHED: DECEMBER 12, 2024
- EXPIRY: JANUARY 11, 2025
- ONSITE
- CALGARY, ALBERTA
- FULL TIME
- PERMANENT
- SOCIAL SERVICES
**Summary**:
The Clinical Team Lead is a member of the Pathways to Housing leadership team at The Alex and provides supervision, clinical direction, and support to the clinical team.
**Description**:
The Alex is a beacon of hope for Calgary’s most vulnerable citizens, offering wrap-around health care, housing, social, and wellness programs. With a patient and client-centered approach, we envision a community where every individual is valued and empowered to thrive. Our mission is to improve quality of life through accessible and integrated health, housing, and social services. With five decades of experience, we have earned a reputation for tackling tough health and social issues, guiding individuals on their journey from crisis to wellness, and from challenge to change.
**Job Overview**: Reporting to the Program Manager, the Clinical Team Lead is a member of the Pathways to Housing leadership team and provides supervision, clinical direction, and support to the clinical team. The Clinical Team Lead provides training and leadership utilizing the Assertive Community Treatment (ACT) Model. The Clinical Team Lead has knowledge of this model and understands evidence-based practices (IDDT, MI, IMR etc.) and upholds the Assertive Community Treatment Fidelity Scale at all times. The Clinical Team Lead ensures that the team is sufficiently flexible and dynamic to meet the needs of chronically homeless individuals who experience persistent mental illness, justice involvement, high emergency service use, and a variety of barriers to accessing psychiatric and medical care, vocational, and substance use services. The Clinical Team Lead is guided by participant-centered decision-making and ensures that rehabilitation and community integration are supported by the appropriate services and best practices. This is a permanent, full-time position.
**Key Responsibilities**:
**_ Program Philosophy_**- Uphold the principles of ACT Model, Harm Reduction, Housing First and Trauma Informed Care.- Understand the Residential Tenancy Act, Mental Health Act and Community Treatment Orders.- Understand and follow program policies, procedures and standards of accreditation.
**_Support Team Members_**- Provide encouragement, leadership and coaching to team members.- Ensure team member adherence to policies and procedures, regulations, CAC Standards of Accreditation, and principles of Assertive Community Treatment, Harm Reduction, and Housing First.- Ensure the team understands the Mental Health Act and Community Treatment Orders.- Promote a positive and safe culture of high performance, accountability, engagement, and continuous improvement through leadership and modelling the agency's values.- Monitor team performance and progress.- Maintain participant oversight.- Perform full-cycle recruitment and onboarding for new staff.- Maintain a work environment that is marked by respect for others, valuing inclusiveness, building workforce diversity, and fostering cooperation and teamwork.- Facilitate team meetings.- Attend community meetings, working and focus groups etc. in consultation with the Program Manager.- Facilitate regular team meetings to maintain client care through group case planning, updates on best practices, continuing expectations, and program development.
**_Program & Administrative Requirements_**- Complete required documentation with excellence, following agency policy and procedures and respective of professional college requirements.- Complete and manage CTO documentation.- Complete team schedule, as required.- Monitor all outcomes and ensure program KPIs are met.- Ensure all program and participant information is appropriately collected and stored.- Assist with data collection and entry as directed.- Collaborate with the Housing First Medical Clinic and the Housing Support Team.- Manage and oversee Community Treatment Orders and apprehensions in consultation with physicians
**_Client Care_**- Facilitate intake process with all new participants.- Work in tandem with the team to assertively engage participants and prevent evictions/discharges.- Manage urgent situations that arise with timely communication to all parties involved.- Monitor participants housing status, lead team in tenant discussions, and coordinate participant’s plans for housing needs.- Participate in and contribute to Pathways to Housing Leadership activities and responsibilities.- Support the Program Manager with budget adherence.- Represent The Alex in the homeless serving sector including public speaking engagements.- Attend community meetings, working and focus groups, etc. in consultation with the Program Lead.- Complete monthly reporting on service use and housing stability to program funder.- Provide some single-clinician, assertive outreach services to individuals with signif
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