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Routing Coordinator

1 month ago

Brampton, Canada Tasco Appliances Full time

**Job Title**:Routing Coordinator (Permanent, Full Time)
**Compensation**:Competitive package with bonus program
**Location**: 1-7975 Heritage Road (2 days in office a week)

**Benefits**:Health and dental benefits, employee assistance program

Founded in 1954, Tasco Appliances has become a pretigious leader in the world of luxury appliances, offering a curated selection of high-end kitchen and home appliances to discerning customers. We're seeking a detail oriented, organized, and customer focused individual to help streamline our delivery operations.

The Routing Coordinator is responsible for servicing customers via the telephone. They are accountable for setting up Installation appointments, handling customer complaints, inquiries and processing transactions. The Routing Coordinator provides a professional and positive company experience to all customers.

**Job Duties**
- Review delivery and installations booked for accuracy of information and site readiness while also identifying any special needs required
- Update invoice documents and notepad in the internal computer system to record inquiries and actions taken by the installation department
- Investigate and troubleshoot customer service issues and damage claims as necessary
- Provide quotes for installations and assist with any administrative work
- Monitor and address any issues within the installation inbox
- Update the system with accurate notes regarding transactions
- Prioritize multiple competing requests while maintaining a high level of service
- Identify problems or conflicts in the current and upcoming schedules for the purpose of mitigating the impact of these risks.
- Other related duties as requested by the Manager

**Requirements**:

- Secondary School Diploma or equivalent
- 2-5 years' experience in Customer Service preferred.
- Strong customer service and troubleshooting skills
- Able to effectively communicate both verbally and in writing
- Able to work well under pressure dealing with escalated calls in a busy work role
- Strong attention to detail
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Proven data entry and typing skills

**Physical Demands**:

- Able to move with ease throughout; sitting, standing, walking intervals
- A level of job-related stress
- Able to sit at a computer work station/ desk for minimum 3 hours intervals

Tasco Appliances is dedicated to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). During the hiring process if you require accommodation for disability, please advise the Human Resources Department.

**Job Types**: Full-time, Permanent

**Salary**: From $45,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Paid time off
- Store discount
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Work Location: In person