Store Manager

1 month ago

Montréal, Canada COACH Full time

We are currently seeking a Store Manager to work at our **Royalmount** store in **Montreal, QC**.

**The successful individual will leverage their proficiency in Retail Management to...**
- Foster a store environment that delivers renowned and authentic service to create a Modern Luxury customer experience
- Develop product knowledge skills and remains aware of current collections that are in-store and on-line; cascade and train information to the broader team
- Achieve and exceed goals through sales strategies, clienteling, sourcing new customers and maintaining and building productive long-term relationships with existing customers
- Support an environment of teamwork, trust and collaboration with peers, customers and supervisors
- Stay current with market competition, industry, fashion trends and customer shopping behaviors
- Evaluate performance of all team members and provide consistent coaching where service and selling are top priorities; create and modify action plans for the continuous development of staff
- Demonstrate strong business acumen; strategically forecast, plan and budget to the needs of the business (i.e. payroll, staffing, etc.)

Description de poste - vente au détail

**Sous la responsabilité du **:Gérant général/de district magasin ROYAL MOUNT en Montreal, QC

**Gérant de magasin**

Vente et service
- Comprendre les objectifs organisationnels et prendre des décisions qui s’alignent sur les priorités et les valeurs de l’entreprise.
- Appuyer, façonner et développer l’équipe afin de répondre aux attentes de Coach en matière de vente et de service.
- Gérer les stratégies, les initiatives et la croissance en matière de vente à travers toutes les catégories.
- Ajuster les stratégies commerciales du magasin et les techniques de vente personnelles afin de contribuer à l’ensemble des résultats du magasin et financiers.
- Maximiser le rôle du superviseur de la surface de vente afin de produire de solides mesures et résultats générés par la vente d’équipe et la vente à de multiples clients.
- Objectifs en matière de productivité et de vente : Établir et communiquer les objectifs de l’équipe, faire le suivi du rendement du magasin en tout temps et réaliser les ventes grâce à l’équipe.
- Gestion de la productivité : Tenir l’équipe de direction responsable de la productivité du superviseur de la surface de vente, de la productivité personnelle et de la contribution de la direction.
- Assumer la responsabilité de l’atteinte des résultats et s’engager à produire des résultats; être activement conscient des mesures personnelles et du magasin et atteindre les objectifs.
- Améliorer les résultats de l’entreprise au moyen de stratégies de vente, du service à la clientèle, de la recherche de nouveaux clients et de l’entretien de relations productives permanentes avec les clients.
- Élaborer une stratégie de service à la clientèle en collaboration avec le gérant du district; mettre en œuvre la stratégie et la surveiller au fil du temps pour atteindre les objectifs de l’entreprise.
- Comprendre les changements dans le marché local et l’impact éventuel sur le rendement de l’entreprise et appuyer l’exécution des stratégies et des tactiques de vente locales.
- Bâtir la crédibilité et la confiance à titre de conseiller personnel de la mode auprès de l’équipe et des clients en communiquant et en faisant connaître la mode et ses tendances dans le marché.
- Créer toujours une impression positive auprès de l’équipe du magasin et des clients en donnant le meilleur de soi au travail grâce à une tenue professionnelle rehaussée, sophistiquée et appropriée conforme au guide de style de Coach.
- Agir à titre d’ambassadeur de la marque dans le marché local/centre commercial afin d’améliorer la fidélité à la marque et les affaires (p. ex. les événements caritatifs, les associations locales, les initiatives du centre commercial).
- Encadrer les membres de l’équipe sur la manière d’incorporer les tendances dans leur expérience de vente auprès des clients.
- Influer sur les décisions d’achat des clients en faisant preuve à la fois de patience et d’assertivité.
- Être sensible aux besoins des clients et de l’équipe et personnaliser l’approche en décodant les indices.
- Résoudre les problèmes des clients et répondre à leurs besoins de façon opportune au moyen d’une réflexion axée sur les solutions et avant-gardiste.
- Encourager l’équipe à établir des relations à long terme avec les clients afin d’améliorer les résultats.
- Développer ses propres compétences et les compétences individuelles en matière de connaissance des produits et rester au courant des collections actuelles.
- Protéger les besoins de l’entreprise et y répondre en tout temps.
- Comprendre l’impact positif que le personnel a sur les ventes; recruter et embaucher en conséquence.
- Encad

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