Patient Services Attendant- Emergency

2 weeks ago


Pembroke, Canada Pembroke Regional Hospital Full time

**P-56-23 Patient Services Attendant
- Emergency (Casual)**:
**Competition**:

- P-56-23

**Department / Unit**:

- Emergency

**Position Type**:

- Casual

**Within**:

- CUPE

**Biweekly Hours**: 0

**Posting Date**:

- 2023/03/10

**Closing Date**:

- N/A

The Patient Services Attendant is responsible for providing exceptional customer service to patients visiting the Emergency Department. The patient services attendant is seen as a resource to all patients and visitors during their visit in the department. They anticipate the needs to patients and visitors, and follow departmental and hospital policies to provide information to visitors.
- REQUIREMENTS:

- Grade 12
- Mature, dependable and empathetic individual
- Must be able to maintain strict confidentiality of patients and visitors
- Ability to maintain helpful and friendly disposition to patients and families under duress
- Exceptional customer service required with proven ability to resolve patient service issues, answer questions, and refer problems when necessary
- Demonstrated ability to work independently and willingness to work in collaboration with and take direction from Emergency staff members
- Excellent communication skills with ability to put patients and family members at ease
- Demonstrated excellent communication and interpersonal skills
- Ability to handle stressful and crisis situations
- Demonstrated commitment to patient safety
- Ability to meet physical demands of the position
- Must have demonstrated ability to meet the attendance standards of the Hospital
- Bilingualism is preferred
- Embodies the LEAN ideology by actively and continually seeking opportunities for continuous improvement.



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