Customer Service Representative
1 month ago
**NOTE - applicants must be prepared to participate in the interview process via phone and/or video conference. This is a temporary hybrid remote work position. Training period will be conducted 100% in the office.**
**COMPANY OVERVIEW**
For over 20 years, Lakeside Performance Gas Services Ltd. has been proudly serving the natural gas industry across Ontario and Quebec in partnership with top Utilities service providers. The company further excels in providing innovative solutions to its customers and extended group of clients. Headquartered in Mississauga with satellite offices throughout Ontario, the company values its dedicated group of personnel who consistently provide customers with the highest level of support.
**WORK HOURS**
Monday to Friday from 11:30AM - 8:00PM
**JOB DESCRIPTION**:
The purpose of the administrative function at Lakeside Gas Services is to deliver superior service through accurate data entry, aid with correspondence, record keeping and filing, while providing information to customers and maintaining accuracy of databases
**PRIMARY RESPONSIBILITIES**:
- Receive, process, and schedule requests for residential/commercial service as appropriate.
- Maintain regular and consistent communication with Technicians and customers.
- Be responsive to customer requests and schedule timely service appointments.
- Review work orders for accuracy and completeness.
- Ensure accuracy in information transfer and coding of documentation.
- Correspond and investigate with the Technicians and Utility organizations in regards to errors.
- Participates as needed in special department projects and perform other duties as assigned by management
- Ensure filing is accurate and updated correspondence is available as necessary in support of records integrity.
**EXPERIENCE**:
- 1-2 years Administrative and/or customer service experience
- Experience in office administration/office setting is an asset.
**EDUCATION**:
- Must have obtained an Ontario high school diploma or equivalent.
- Must have obtained a post-secondary diploma in Business Administration or equivalent
**INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT**
At Lakeside Gas Services, our belief is that diversity and inclusion are fundamental and integral part of its business innovation and growth.
**Job Types**: Full-time, Permanent
**Salary**: $19.50 per hour
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Overtime
Supplemental pay types:
- Overtime pay
Application question(s):
- Are you legally eligible to work in Canada and location specified in the job posting and, if applicable, hold a valid work permit or study permit that allows you to fulfill the requirements of this role?
- Are you willing to undergo a background check, in accordance with local law and regulations?
- Can you work over time if necessary?
- What is your hourly rate expectation for this position?
- Are you comfortable using computer all day?
- How many words can you type per minute (WPM)? Please provide a numerical value.
- How would you rate your Microsoft Excel skills?
**Education**:
- Secondary School (preferred)
Work Location: Hybrid remote in Mississauga, ON
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