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Intern - Service London
4 weeks ago
The City of London has implemented the Anti-Racism and Anti-Oppression (ARAO) division with the mandate to create and sustain action-focused, positive, and lasting systemic change in the City of London so that race or membership in an equity-denied group does not predict one’s access to opportunities or ability to engage whole heartedly in the London community. To learn more about The City of London’s commitment to Anti-Racism and Anti-Oppression, visit the ARAO website.
The City of London wants you to #JOIN THE TEAM. Visit our career webpage to learn more about London and the Top Reasons to work for the City of London.
**Title**:Intern - Service London**:
- Job Close Date:
**File Number**:
- 1787
**Employee Group**:
- Local 101
**Service Area**:
- Enterprise Supports
**Division**:
- Service London
**Job Type**:
- Full-Time Temporary (up to 15 weeks)
**# of Openings**:
1
**Summary of Duties**:
Reporting to a Manager within Service London, the Service London Intern will assist with the development and strategies related to the delivery enhancements of customer service at the City of London.
**Work Performed**:
- Assist with researching and implementing strategies related to improving customer service delivery
- Assist in documenting business processes, and creating standard operating procedures
- Develop various resources, tools, templates and process improvements related to the Service London Contact Centre and broader usage of customer service technology platforms
- Organizes and synthesizes large amounts of data and information into simple, concise documents and recommendations
- Ensures project documents are complete, current and stored appropriately
- Performs related duties as assigned
**Qualifications**:
Eligibility under the City of London Internship Program as follows (see below):
**MUST MEET CRITERIA AS EITHER A NEW IMMIGRANT, PERSON WITH A SELF-DECLARED DISABILITY, INDIGENOUS PERSON, RACIALIZED PERSON/VISIBLE MINORITY, OR A RECENT LOCAL POST-SECONDARY GRADUATE.**
**New immigrant**:
- Persons who have gained permanent residency status and/or naturalized citizenship status; having arrived in Canada 0 - 5 years.
- Graduate of a recognized post-secondary education institute with Canadian equivalency
- English benchmark level 6 or above
- Legally entitled to work in Canada
**OR**
**Person with a self-declared disability which poses employment barriers**:
- Persons who identify as having one or more disabilities. City of London follows the definition of Disability as allowed under the Ontario Human Rights Code.
**.**:
**OR**
**Indigenous Persons**:
- Person who identify as Aboriginal, First Nations, Metis, Inuit, and/or Indian.
**OR**
**Racialized Persons/Visible Minorities**:
- Persons, other than Indigenous persons, who are non-Caucasian in race. Also persons who have racial meanings attributed to them as a group in ways that negatively impacts their work and social life.
**OR**
**Recent local post-secondary graduate**:
- City of London residents currently residing or having left London within the last year ONLY and who have graduated from a recognized postsecondary institution.
- Limited work experience in their chosen field.
**Compensation & Other Information**:
$22.44/hour
This posting is for one (1) temporary full-time up to 15 weeks position.
Current hours of Work: Monday - Friday from 8:30 a.m. to 4:30 p.m.
Work Arrangement: On-site. Subject to change in accordance with business requirements.
**Police Record Check**:
**As an inclusive employer, we are committed to providing a fully accessible recruitment process. Please contact us at any time during the recruitment process and let us know what accessible supports you may need.