Temporary Operations Service Representative

Temporary Operations Service Representative (up to 8 months)

London, ON

As a Temporary Operations Service Representative, you will work under the direction of the Operations Support Supervisor, or designate, and perform a variety of administrative duties to support the Operations and Engineering departments.

ABOUT LONDON HYDRO

Join the dynamic team at London Hydro, a high-performing and award-winning electricity distributor dedicated to delivering safe and reliable services. We proudly serve over 166,000 customers in London, Ontario, making us the largest urban local distribution company (LDC) in Southwestern Ontario. As a leader in the energy sector and the community, we continue to set a standard for excellence.

Why Join Our Team?

- Empowering You: Imagine the satisfaction of knowing that your work directly contributes to your community's well-being. Whether it's enhancing services, supporting vital infrastructure, or fostering innovation, you'll play a key role in keeping our communities thriving and connected.
- Safety First: We take safety seriously. All our employees receive comprehensive training and support to work safely and follow best practices. Your commitment to safety will make a difference every day.
- Culture: We foster a culture of respect, openness, and innovation. We take the time to communicate, mentor new team members, celebrate successes and build lasting connections.
- Recognition & Social Programs: A variety of recognition and engagement initiatives, as well as social events, that celebrate and acknowledge our employees’ accomplishments.
- Wellness: Wellness Program and Employee and Family Assistance Program.
- On-site Amenities: Cafeteria; Fitness Centre for all employees.
- Competitive Hourly Wage: $27.52 per hour.
- Work Arrangement: Hybrid. We recognize the importance of work-life balance. Currently, we offer a hybrid work arrangement (In-Office and Remote) in accordance with London Hydro policy. Please note remote work is not guaranteed in the future and is subject to change.

As part of your responsibilities as a Temporary Operations Service Representative, you will:

- Provide operational customer service via telephone and email. Receive inbound and make outbound calls from/to agencies, contractors, customers, developers and London Hydro employees. Receive and dispatch trouble calls to London Hydro operations crews. Provide excellent written and verbal communications when interacting with internal and external parties.
- Create, schedule, dispatch/release, monitor, update, process, review, close, and audit service orders and work orders for operational activities. Update, maintain, and review the accuracy of operational data as per industry regulations, using a variety of sheets, lists, registers and/or databases.
- Perform data processing and administrative duties in support of efficient business operations (including, but not limited to ESA Authorization validation, locates etc.).
- Process, prepare correspondence and ensure paper and electronic records management of claims, easements, liaisons, joint use documents, etc.
- Perform records management duties (data entry, scanning, filing, reporting) and prepare reports using a variety of manual and computerized databases for review by the Supervisor.
- Raise internal or externally driven escalated matters to the Supervisor and support resolution by compiling background data and/or preparing summaries or reports.
- Create, maintain and document procedures, processes, and training materials. Suggest process improvements.
- Monitor, order and restock office supplies for Engineering & Operations departments.
- Participate in interdepartmental meetings, documenting information pertinent to departmental processes.
- Perform the duties of the Purchasing Assistant and E&O Admin Assistant as backup support in their absence.
- Use personal computer and appropriate software proficiently (including, but not limited to OMS, SAP, Builder’s Portal, Genesys, GIS NetViewer, iDispatcher and JDE). Adhere to all Occupational Health & Safety Act rules and regulations, the IHSA E&US rule book and London Hydro work practices.

QUALIFICATIONS

- Intermediate working knowledge of Excel and other Google-based programs.
- Excellent written and verbal communication skills.
- Familiarity with Electrical Utility Engineering & Operations would be an asset.

BACKGROUND CHECKS

The successful candidate will be required to complete a Criminal Record check prior to the commencement of employment.

OTHER INFORMATION

While we appreciate all applications received, only those invited for an interview will be acknowledged. In accordance with Canadian immigration requirements, this advertisement is directed to applicants who are authorized to work in Canada.

DEI Statement

London Hydro is committed to fostering a corporate culture and climate that values and supports a diverse, equitable and inclusive organization. We know that our employees are our greatest strength and that we will achieve our goals through the innovation, integrity, and agility of a diverse, engaged and talented workforce.

Accessibility Statement

London Hydro is an equal-opportunity employer. Accommodation is available under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Privacy Statement

Any personal information submitted will be managed in accordance with the requirements of the Municipal Freedom of Information and Protection of Privacy Act and will be used only to determine eligibility for employment.

To Apply

If you are both qualified and safety-focused, we invite you to submit your cover letter and resume as a single document (in .pdf or .docx format only), saving the file as your last name and first name with no spaces (i.e., LastnameFirstname) by Monday, January 6, 2025 to: Human Resources Department, London Hydro Inc., P.O.Box2700, London,ON N6A4H6. Fax: 519-661-5164. E-mail (quote Temporary OSR in the subject line and ensure that you attach your resume):jobs@londonhydro.com.

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