Motor Coach Industries

2 weeks ago


Montréal, Canada NFI Full time

***

Responsible for overall applied technical product support as assigned. This includes acceptance and in-field service for bus deliveries to our customers including implementation of company policies, assisting in warranty situations, completing retrofits, gathering product failure information, training and general customer liaison. Reports to Field Operations Supervisor.

**WHAT YOU WILL DO**:

- Understands and uses the New Flyer/MCI core values when working inside and outside the organization
- Understands and follows Respectful Workplace rules
- Follow all applicable laws, arrive for assignments on time and follow all New Flyer travel policies
- Travel to work site locations assigned by Field Operations Manager
- Attend training assigned by Field Operations Manager
- Maintain a toolset sufficient to do repair work on New Flyer buses. (wrench sizes up to and including 1”, etc.)
- Troubleshoot and repair all OEM systems as assigned by Field Operations Manager
- Assist suppliers in troubleshooting assigned by Field Operations Manager
- Perform retrofit work assigned by the Field Operations Manager
- Operate and maintain service vehicle if provided
- Organize and lead retrofit crews as assigned by Field Operations Manager
- Report all issues affecting product or business to the Field Operations Manager
- Maintain tracking documents as assigned by Field Operations Manager
- Review iBus website regularly
- Utilize Service Cloud for starting and ending work day
- Utlize Service Cloud for starting and completing repairs with adequate notes pertaining to the repairs made
- Make sure all repairs are documented and closed in the customer Spears Work Order System

**WHAT YOU NEED TO BE SUCCESSFUL**:

- 5 years work experience or equivalent
- Transit bus electrical, mechanical, air system, hydraulic systems, HVAC systems, CAN/J1939, 608 certification, ASE transit certifications, CDL license
- Must be able to perform workman/mechanic duties

**WHY JOIN OUR TEAM**:

- Motor Coach Industries is Reliability Driven - we value safety, high quality products and employee engagement in everything we do
- Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more

**OUR WHY**:

- We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.



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