Customer Experience Ambassador

7 days ago


Thornhill, Canada Carhub - North York Chrysler Full time

We are currently seeking a Customer Experience Ambassador to join our expanding team. We are looking for an outgoing and professional individual who excels in a team environment and possesses exceptional motivational skills.

**Essential Duties**
- Greeting showroom customers in a friendly and welcoming manner and assessing the purpose of their visit.
- Collecting and accurately recording basic demographic information about each customer using our dealership sales control system.
- Addressing basic customer inquiries and directing more complex inquiries to the appropriate person for further assistance.
- Guiding customers to the correct department within the dealership and promptly notifying the assigned salesperson of their arrival or introducing them to a salesperson for personalized assistance.
- Confirming sales appointments with customers to ensure smooth and efficient scheduling.
- Providing call-centre support as needed to ensure excellent customer service.
- Assisting with clerical tasks as required, maintaining organized records, and ensuring accurate documentation.
- Maintaining a professional appearance and demeanor at all times, representing our dealership in a positive light.
- Undertaking additional assigned tasks as needed to contribute to the smooth operation of the dealership.

**Job Type**: Part-time

**Salary**: $18.00-$20.00 per hour

**Benefits**:

- Dental care
- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Every Weekend
- Monday to Friday

Ability to commute/relocate:

- Thornhill, ON L4J 1V8: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Dealership: 1 year (preferred)
- receptionist: 1 year (preferred)

Licence/Certification:

- OMVIC (preferred)

Work Location: In person



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