Manager, Member

3 weeks ago


Toronto, Canada The Toronto Region Board of Trade Full time

**Position Description**:
***Role Description**:

- Manage a book of current members with a strong focus on service, retention, and growth.
- Achieve ambitious monthly, quarterly, and annual sales targets and key performance indicators for existing members. This will also include acquiring net new members and engaging with lapsed members.
- Collaborate across all internal teams to ensure the highest level of product and policy knowledge, enhance the member experience, and ensure a seamless member transition to on-going engagement.
- Expand the member experience by working closely with members to identify their business goals and match them with the appropriate Board assets to help them achieve those objectives.
- Understand existing and prospective members’ unique business objectives, such as contributing to our region-building policy work, business development, executive education, or professional development, or building profile and developing tailored solutions and engagement strategies.
- Provide ongoing member solutions by leveraging the Board’s many assets, including events and programs, business services, amenities, and products.
- Navigate a room of executives, government officials and other stakeholders with professionalism and confidence.
- Attend Board events to network with prospects and support strong member relationships, as well as external trade shows and events to network with prospects and build Board awareness and profile across the GTA.
- Manage a large volume of activities, often with conflicting deadlines, while maintaining attention to detail, and sensitivity to member needs.

**Your experience includes**:

- 2+ years of experience in a account management role within a B2B environment. Experience in a membership-based offering is ideal.
- Experience in a CRM-driven environment, including generation and implementation of data analytics.
- Experience in data-driven sales environment.
- Demonstrated experience building client relationships and driving experiences through your customers.
- Strong problem-solving, analytical and negotiation skills.
- Ability to communicate clearly and effectively to senior executives and team members.

**You’re often described as**:

- Highly organized and deadline-driven with the ability to work independently.
- Outstanding relationship builder, with excellent facilitation skills.
- Collaborative with colleagues from all levels and departments
- Agile and open to changing directions, adopting new practices, or learning something new.
- A strong communicator and socially-savvy
- Empathetic and aware of interpersonal dynamics
- A strong multitasker with the ability to navigate competing deadlines,
- A creative problem solver

**About the Toronto Region Board of Trade**

At Toronto Region Board of Trade, you work closely with a collaborative, results-driven team of city builders. You will be centre stage on the issues that matter to the region. Working at Toronto Region Board of Trade gives you an opportunity to work with thought leaders, while collaborating with our dynamic, diverse membership.

Our culture is grounded in core values that include:

- Accountability - We are accountable to our members, stakeholders and each other.
- Collaboration - We are our strongest when we work together.
- Connections - We engage and build communities.



  • Toronto, Canada Liberal Member of Parliament Full time

    **To apply, please submit your cover letter, resume, and salary expectation, then complete the online assessments from Indeed.** Position: Executive Assistant Location: Scarborough, Ontario Reporting to the Member of Parliament, the executive assistant is responsible for the overall management of the Member’s office, including managing financial and...


  • Toronto, Ontario, Canada CSA Group Full time

    Employment Status:RegularTime Type:Full timeBUILDING A WORLD CLASS TEAM STARTS WITH YOUAt the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes &...


  • Toronto, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** The Member Marketing, Manager is primarily responsible for the development, execution, and day-to-day...

  • Product Manager, It

    1 month ago


    Toronto, Canada Bridgemarq Real Estate Services Manager Limited Full time

    Status: Full time About RPS Real Property Solutions - At RPS we thrive on finding incredibly smart home and neighborhood real estate intelligence and insights for our customers to help add value to the home journey, we find, understand, and overcome the barriers that keep the business from delivering a positive customer experience. We are a team who shares...


  • Toronto, Canada Liberal Member of Parliament Full time

    **To apply, submit your resume and cover letter (including any salary expectation). Please also complete the online assessments from Indeed.** Position: Communications Assistant Location: Toronto, Ontario Reporting to the Member of Parliament, the Communications Assistant provides a wide range of communications and project coordination support services....


  • Toronto, Canada Industrious Full time

    **About the Company**: Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team, and the problems you get to...


  • Toronto, Canada Canadian Chiropractic Association Full time

    The Canadian Chiropractic Association (CCA) is a national profession-based health care association representing 8000 chiropractors across Canada. The association works closely with the 10 provincial associations to promote the profession and build strong relationships with provincial and federal governments to ensure the growth and recognition of the...


  • Toronto, Canada Healthcare of Ontario Pension Plan Full time

    Why you’ll love working here:high-performance, people-focused cultureour commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selvesmembership in HOOPP’s world class defined benefit pension plan, which can serve as an important...


  • Toronto, Canada Healthcare of Ontario Pension Plan Full time

    Why you’ll love working here:high-performance, people-focused cultureour commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selvesmembership in HOOPP’s world class defined benefit pension plan, which can serve as an important...

  • Manager, Operations

    1 month ago


    Toronto, Canada Ontario Centre of Innovation Full time

    **One Eleven - Manager, Operations and Member Services** Reporting to our Managing Director OneEleven & Head of Scaleups, you will lead the effort to onboard member companies to OneEleven’s community and our space. You will build relationships that help us better respond to the programming and services that are valuable to emerging tech companies who are...


  • Toronto, Canada CSA Group Full time

    Employment Status: Regular Time Type: Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500...


  • Toronto, Canada CSA Group Full time

    Statut d'emploi: Permanent Type d'heures: À temps plein Nous avons besoin de vous pour former une équipe de calibre mondial Les activités du Groupe CSA reposent sur l’atteinte d’un idéal : rendre le monde meilleur, plus sûr et plus durable.Cet ideal est au coeur de notre mission depuis 1919, année où nous avons élaboré notre première...


  • Toronto, Canada CSA Group Full time

    Employment Status:RegularTime Type:Full timeBUILDING A WORLD CLASS TEAM STARTS WITH YOUAt the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes &...


  • Toronto, Canada Central 1 Credit Union Full time

    Central 1 cooperatively empowers credit unions and other financial institutions to deliver banking choice to Canadians. Central 1 provides critical services at scale to enable a thriving credit union system. We do this by collaborating with our clients, developing strategies, products and services to support the financial well-being of their more than 5...

  • Crew Member

    1 week ago


    Toronto, Canada Tahini’s Restaurant Full time

    The Crew Member position at Tahini’s is the primary restaurant position. The Crew Member acts as a guide and ensures the guests receive a consistent product every single time. Providing our guests with perfectly prepared wraps and bowls in an efficient fashion and high customer satisfaction are always a priority. The Crew Member’s role is to work hand...


  • Toronto, Canada OMERS Full time

    Why join us? Are you looking to join a dynamic pension plan that embodies the strong values of its 500,000 members and is an industry leading global investor? If so, we would love to tell you our story.   At OMERS we put our people first and are proud to embrace the diversity of thought and leadership that comes from having locations in Toronto,...

  • Member Advisor

    1 week ago


    Toronto, Canada Healthcare of Ontario Pension Plan Full time

    Why you’ll love working here:high-performance, people-focused cultureour commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selvesmembership in HOOPP’s world class defined benefit pension plan, which can serve as an important...

  • Case Manager

    1 month ago


    Toronto, Canada Liberal Member of Parliament Constituency Office Full time

    The casework manager must have a unique set of skills needed to effectively perform this role. This position demands strong analytical and organizational skills that are needed to utilize the significant resources at their disposal to resolve matters brought forward by constituents. The casework manager will be responsible for organizing and leading case...

  • Crew Member

    1 week ago


    Toronto, Canada Vegholic Full time

    Job Overview: We are seeking dedicated Crew Members to join our team. As a Crew Member, you will play a crucial role in providing excellent customer service and ensuring efficient operations within our establishment. **Responsibilities**: - Greet customers with a friendly demeanor and provide exceptional service - Take customer orders accurately and...

  • Team Member

    4 days ago


    Toronto, Canada Tim Hortons | Saisethsons Hospitality Group Inc. Full time

    **Tim Hortons - Saisethsons Hospitality Group Inc** **Always Fresh! Always Hiring!** As a Team Member at Tim Hortons, your top priority is guest satisfaction! We are currently hiring Full-time/ Part-time team members in multiple locations **As part of our team we offer you**: - Hospitality & Leadership Professional Training & Development Programs. - An...