Work Queue Management Consultant
2 months ago
We're looking for a Work Queue Management Consultant
Rate: $95 - $100/hour
Start Date: Sep 11, 2023
End date: Mar 31, 2024
Work Location: Remote
**Responsibilities**:
- Work with informatics specialists, Cerner experts, and clinical SMEs to design and develop future workflows for Work Queue Management.
- Assist in setting up Work Queue Management, including network, eFaxing, server, and cloud configuration.
- Engage in diverse testing levels (functional, integrated, acceptance) to ensure workflow robustness.
- Organize and execute operational support for Work Queue Management, covering cutover, Operational Level Agreement, technical downtime, and resourcing.
- Track Work Queue Management performance using metrics, ensuring expected operation.
- Identify Work Queue Management use cases and suggest strategies for implementation at Vancouver Island Health Authority.
- Work closely with stakeholders to align operations and raise awareness of upcoming Work Queue Management changes.
- Offer expert advice and solutions to internal teams, leaders, clinicians, and stakeholders, leveraging deep experience in Cerner apps, PowerChart, and related systems.
- Analyze workflows, pinpoint dependencies, and define successful future state designs.
- Create detailed content to aid governance and executive decision-making.
- Foster inter-departmental collaboration, and lead regular user and decision-maker meetings for meaningful future designs.
Qualifications:
- 5 years of experience supporting large-scale, complex Cerner EMR implementation projects in Canada.
- 3 years of hands-on experience in establishing and optimizing Work Queue Management solution within ambulatory care and acute care settings using Cerner EMR solutions.
- Broad knowledge of healthcare Information Technology (IT) principles and best practices.
- Experience with JIRA and ServiceNow.
Desired:
- Cerner certifications
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