Sales Support Business Intern

1 month ago

Markham, Canada Lorex Technology Inc. Full time

**Company Description**

Proudly Canadian-founded, the Lorex team across North America is committed to the design, development, and deployment of ingenious smart home security and business monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We achieve this by continuing to produce innovative solutions, all backed by cutting-edge technology and a dedicated team of forward thinkers.

**Job Summary**

The primary focus of the Sales Support Business Intern is to support the Sales Support Specialist and the entire Sales team and retail customer base to facilitate, implement and execute the successful product launches and various marketing and content needs for of our go-to-market Omni Channel strategy with all products. This role requires a systematic, organized, and resourceful individual responsible for assisting with compiling and providing needed information and support content to develop to execute accurate and detailed item agreements for SKU/assortment, set-up documents, registration, compliance documents (ex; UL WERCS, UN 38.3 Battery Test), etc. Coordinating weights and dims and utilizing spec sheets, supporting the Accounts. Work in conjunction with the Sales Team, Accounts, Product Management Div. and Marketing Div. to ensure required documentation is completed in a timely and accurate manner.

**Duties & Responsibilities**:

- Assist the tactical execution of projects and event-related activities that are in alignment with the overall objectives, strategy and goals as directed by the Sales VP & each Sales Manager.
- Assist with the coordination of Key Account product launches of new items. Coordinating all aspects of launch with HQ and Marketing to meet the required customer delivery time schedules when required or requested.
- Assist in coordinating with Sales, Marketing and internal Lorex HQ divisions to execute customer-required documentation. (CE certification, WERCS, etc.)
- Assist in Sales Support for Account model set-up sheets, Model set-up forms with the Product Management team, Web Collage/Syndigo assistance with Marketing, (transmission for content for all retail/ customers e-commerce sites - provide URL to link content).
- Work with the sales team to support and assist with coordination of regional and national shows and events. Coordinate samples (sample request form), displays, and required needs for the event. (Currently virtual) Communicate and coordinate event strategy, goals, signage, staffing expectations and follow-up expectations to internal teams and/or specific needed partners for each event. Execute and track all logístical aspects of the event from beginning to end. Conduct formal post-mortems on event activities with the Sales Manager providing recommendations for improvement and increased ROI.
- Communicate with the Sales Team to update specific product costing promptly, utilizing the Customer Overview Folder in Teams. (weekly/monthly)
- Attend and participate in specific weekly required Meetings (see list) and communicate to any Sales Manager(S) not in attendance.
- Assist in updating UPCs, weights and dims and update docs utilizing spec sheets, supporting the various requests and requirements of our customers for our Sales Team. In the new item setup process.
- Assist in presentation creation for strategic account meetings and strategic or special projects requested by the VP of Sales.
- Ensure timing for the procurement of inventory for critical Lorex promotional items is coordinated with Sales team members and communicated effectively to the procurement team in Baltimore.
- Work closely with Marketing to coordinate needed assets (spec sheets, QSG(S), Syndigo for retail and e-commerce customer base to deliver on schedule.
- Assist with portal execution for select retail e-comm accounts (see list).
- Ability to assume a “contact role” for smaller accounts to communicate needs and responses to account for requested needs or documents. (Ex: National and Regional Accounts)

**Requirements**:
**Knowledge, Skills and Abilities (KSAs)**
- Education in Marketing/Business Administration
- Experience in sales and marketing administrative roles is preferred
- Previous customer retail account sales support experience is an asset
- Microsoft Office experience (Outlook, Word, Excel, PowerPoint, Teams) One Drive for Business
- Resourceful with the ability to problem solve, multi-task and work in a fast-paced environment while meeting required due dates
- New graduates are welcome to apply

**Job Types**: Fixed term contract, Internship / Co-op

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Markham, ON L3R 3S1: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you currently enrolled or recent graduate from a Marketing/Business Administration program?
- How many years of experience do you have in Sales and Marketing Administrative roles?
- How many years of experience do you have

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