Experienced Automotive Service Advisor

3 months ago

Chilliwack, Canada O'Connor Motors Ltd. Full time

Are you looking to start a new career in a multifaceted industry? Are you looking to advance your career? **Do you want to work with a company that places value in its employees, and is actively involved in the community?**

Well look no further, The O’Connor Group is what you need

The O’Connor Group is a family owned and operated business that has proudly served the Chilliwack area for over 45 years. With three divisions: O’Connor Chrysler Dodge Jeep Ram, O’Connor RV and BCRV Sales, we pride ourselves on being industry leaders, providing our customers with an exceptional experience and providing our staff with an exceptional work culture

The O’Connor Group is actively seeking an energetic, eager to learn individual who is dedicated, and customer focused with a “can do” attitude to fill the position of Automotive Service Advisor

**General Responsibilities (but not limited to)**:

- Writing service orders for customer and warranty claims
- Assisting with scheduling appointments, greeting and assisting customers, receiving customer and vehicle information.
- Greets customers, schedules appointments, and receives vehicle information.
- Listens to requests of the service desired and explains the repair.
- Generates profit by selling service, repairs and parts.
- Estimates the cost and time needed to do the repair.
- Handles customer complaints and ensures high customer satisfaction standards.
- Promotes service facilities to encourage repeat business.
- Checks on the progress of the vehicle during servicing and contacts the customer when technicians discover additional problems; gets customer approval to do any additional work and explains the work performed and the charges being billed.
- Adheres to all Federal, Provincial, Municipal, Manufacturer and Company policies, directives and procedures.

**Qualifications and Experience**:

- 1-2 years Service Advisor experience
- Knowledge of the PBS Dealer Management System is a definite asset
- Excellent communication skills, both written and oral.
- Great attitude, personable, courteous and outgoing personality.
- Must be detail-oriented, accurate and organized.
- Positive attitude and a team player.
- Ability to handle stress and stay focused in a fast-paced environment.
- Ability to multi-task with good time management and organization skills.
- Professional attitude and appearance.
- Confident, self-motivated, and a desire to set and achieve personal goals.
- Valid BC Driver’s License, with a clean Drivers Abstract

**Compensation**
- Salary: $45,000.00 to $65,000.00 per year

All applicants must pass pre-employment testing to include background checks and driver’s abstract in order to qualify for employment.

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