Vice President of Operations
4 weeks ago
Vice President of Operations
Location: Winnipeg, MB, Canada
Date Posted: Jun 16, 2023
**Description**
- The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Apex has continually improved and evolved its product suite by surrounding these core administrative services with additional products spanning the full value chain of a fund; from information delivery and regulatory products to fund platforms and tax services. The globally distributed service model has rapidly expanded through a combination of organic growth and more recently bolstered by acquisition. Service is now delivered by over 10,000+ staff across 50+ offices. The Apex Group administers circa $2.3 trillion in assets, including the investments of some of the largest funds and institutional investors in the world**Operations**
**Vice President***
**The Role & Key Responsibilities***:
Oversee Daily Operations:
- Ensure Fundserv processing is complete, accurate and that file errors are promptly corrected.
- Ensure Fundserv connections are working at all times.
- Ensure daily and evening batch jobs are executed and processed accurately.
- Manage and monitor the daily operations of the back-office processing for fund companies.
- Ensure efficient and accurate processing of financial transactions, including trade settlements, reconciliations, and account maintenance.
- Implement and enforce operational policies, procedures, and controls to ensure compliance with industry regulations and internal standards.
- Coordinate with various teams, such as accounting, compliance, and customer service, to ensure seamless workflow and resolve operational issues.
Team Management:
- Supervise and provide leadership to a team of operations staff, including training, performance evaluation, and goal setting.
- Foster a positive work environment and promote teamwork, collaboration, and professional development.
- Allocate resources effectively to meet operational demands and maintain productivity levels.
- Identify and address any staffing needs, such as hiring, onboarding, and training new employees.
Process Improvement:
- Identify areas for operational improvement and develop strategies to enhance efficiency, accuracy, and productivity.
- Analyze existing processes and workflows to streamline operations and reduce manual effort or bottlenecks.
- Implement automation and technology solutions to optimize operational processes and improve data integrity.
- Regularly review key performance indicators (KPIs) to assess operational performance and make data-driven decisions for improvement.
Risk Management and Compliance:
- Ensure compliance with regulatory requirements, industry standards, and internal policies related to fund processing.
- Develop and maintain a robust risk management framework to identify, assess, and mitigate operational risks.
- Conduct periodic internal audits and controls testing to ensure adherence to established policies and procedures.
- Collaborate with compliance and legal teams to address any regulatory issues or inquiries.
Client Relationship Management:
- Build and maintain strong relationships with fund companies and other external stakeholders.
- Serve as a primary point of contact for client inquiries, concerns, and escalations.
- Understand client needs and provide proactive solutions to meet their expectations.
- Collaborate with business development teams to identify opportunities for business expansion and client retention.
Reporting and Analysis:
- Prepare and present operational performance reports to management and other stakeholders.
- Analyze operational data to identify trends, patterns, and opportunities for improvement.
- Develop and monitor key metrics and performance indicators to assess operational effectiveness.
- Provide recommendations for strategic decision-making based on operational insights.
Vendor Management:
- Oversee relationships with third-party vendors, service providers, and outsourcing partners.
Stay Updated on Industry Trends:
- Keep abreast of industry developments, regulatory changes, and emerging technologies relevant to back office processing for fund companies.
- Attend industry conferences, seminars, and workshops to enhance professional knowledge and network with peers.
**Skills Required**:
- Approximately 10+ years’ experience
- A strong understanding of Fund Administration services and/ or Investor Services/Transfer Agency industry.
- A high degree of commercial awareness and client service focus
- Strong leadership skills and supervisory experience of other professionals
- Excellent organizational and communication skills and the ability to work on own initiative consistently producing accurate and timely work
- Good interpersonal skills to develop working relationships internal and external clients.
- FundServ technology experience would be an advantage.
- Highly organized and motiv
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